Business Details
Your Reliable Transportation Partner in Syracuse
Empire DM has been a trusted provider of non-emergency medical transportation and taxi services for over 30 years, specializing in meeting the needs of seniors and individuals with disabilities. Our commitment to safety, cleanliness, and exceptional customer service sets us apart in the industry. We employ a rigorous third-party driver safety program and maintain meticulous vehicle hygiene standards to ensure passenger well-being. As a certified Woman Owned Business Enterprise, we bring unique value to healthcare facilities seeking reliable transportation solutions. Our drivers are trained to provide personalized care, going beyond basic transportation to address passengers' specific needs.With service coverage across Central New York, Oneida County, and the Southern Tier, we combine local expertise with industry-leading practices. Our reputation is built on hundreds of positive testimonials from satisfied customers and endorsements from major healthcare institutions. We accept all major credit cards and maintain transparent pricing structures to ensure accessibility for all clients. Our team's extensive experience in medical transport guarantees dependable service that prioritizes both comfort and safety. This combination of specialized expertise, proven track record, and customer-centric approach makes us the preferred choice for non-emergency transportation needs.
Services
Medical Transportation
Taxi Services
Senior Transportation
Handicapped Accessibility
Safe Rides
Local Trips
Non-Emergency Transport
Vehicle Sanitization
Highlights and features
- 30 years of specialized experience in medical transportation
- Certified Woman Owned Business Enterprise status
- Rigorous third-party driver safety program
- Comprehensive vehicle cleaning between rides
- Proven track record with healthcare facility partnerships
Associations and certifications
- Office of Minority/Women Owned Businesses
What people say
Highest customer satisfaction
Professional drivers
Clean vehicles
Reliable service
Compassionate care
Services
Non-Emergency Medical Transportation
We specialize in safe, reliable transportation for medical appointments and healthcare needs. Our trained drivers assist passengers with special needs while maintaining strict safety protocols. This service combines taxi convenience with medical transport expertise for seniors and individuals with disabilities.
Senior Transportation
Our dedicated service provides door-to-door transportation for seniors requiring assistance with mobility and daily activities. Vehicles feature accessibility equipment and drivers receive specialized training to ensure comfortable, dignified travel experiences for older adults.
Handicapped Accessibility
We offer fully accessible vehicles equipped with lifts and restraints for passengers with physical disabilities. Our staff undergoes regular training to properly assist individuals with various mobility challenges while maintaining their independence and dignity.
Local Trips
Our standard taxi service covers all local transportation needs within our service areas. Drivers provide professional, courteous service for routine trips while maintaining the same safety standards as our medical transport operations.
Vehicle Sanitization
We implement thorough cleaning procedures between every ride using hospital-grade disinfectants. This service includes complete interior sanitization of high-touch surfaces and air purification systems to maintain optimal hygiene standards for passenger safety.
Questions
What areas do you serve?
We provide transportation services throughout Central New York, Oneida County, and the Southern Tier region of New York State.
Do you accept credit cards?
Yes, we accept all major credit cards including Visa, MasterCard, American Express, and Discover for all our transportation services.
Are your drivers trained for medical transport?
Our drivers complete specialized training programs and participate in a third-party safety certification to ensure proper care for medical transport passengers.
How do I schedule a ride?
Call our Central New York reservations at 315-477-1486 or Southern Tier New York at 607-873-7477 to schedule your transportation needs.
What safety measures do you implement?
We maintain rigorous safety standards including vehicle sanitization between rides, driver safety certifications, and regular equipment maintenance checks to ensure passenger protection.