Business Details
Your Trusted IT Partner in El Dorado Hills, CA
Fortis Telecom delivers comprehensive IT solutions designed to eliminate technical barriers for businesses. Our approach combines immediate issue resolution, robust security protocols, and ongoing support to ensure operational continuity. With specialized teams handling desktop devices, network infrastructure, server management, and business communications, we address technical challenges at every level. Our technicians prioritize clear communication, adapting explanations to users' technical proficiency for faster problem resolution.We maintain service excellence through dedicated support availability, proactive system optimization recommendations, and hiring certified professionals who excel in both technical execution and client interaction. Our structured methodology - Fix, Secure, Support, Work - ensures businesses can focus on productivity while we manage their IT environment. Backed by partnerships with leading technology providers, we offer scalable solutions tailored to evolving business needs across the Greater Sacramento area.
Services
IT Services
Cyber Security
IT Support
Private Cloud Solutions
Compliance Services
Business Voice
Business Internet
Public Cloud Solutions
Highlights and features
- Our certified technicians combine technical expertise with clear communication
- Proactive system optimization recommendations prevent future technical issues
- Dedicated support team available during business hours for immediate assistance
- Structured methodology ensures complete IT environment management
- Specialized teams handle desktop, network, server, and communication systems
What people say
Responsive support
Clear communication
Services
IT Support
Our IT support team provides comprehensive technology assistance for businesses. We handle hardware/software issues, workstation relocations, and endpoint security updates. Our technicians adapt communication to user proficiency levels for faster resolution. With dedicated support availability during business hours, we minimize downtime through immediate issue resolution and proactive system maintenance.
Cyber Security
Fortis Telecom delivers robust cybersecurity solutions to protect business data. Our services include network security implementation, backup systems, and compliance management. We secure user access, implement security protocols, and maintain endpoint protection software. Our proactive approach identifies vulnerabilities and strengthens defenses against evolving cyber threats across all business locations.
Private Cloud Solutions
We design and maintain private cloud infrastructure tailored to business needs. Our solutions ensure application availability, secure data storage, and controlled access permissions. The server team manages backup systems, shared resources, and cloud environment optimization. These solutions provide scalable, secure alternatives to traditional on-premise infrastructure while maintaining compliance standards.
Compliance Services
Our compliance experts help businesses meet industry-specific technology requirements. We implement security controls, documentation systems, and audit-ready infrastructure. Services include SOC 2 compliance guidance, data protection protocols, and security framework implementation. These solutions ensure technology systems align with regulatory standards while maintaining operational efficiency.
Business Voice
Fortis Telecom offers managed business communication solutions. Our specialists handle VoIP phone systems, extension management, auto attendant configuration, and call routing rules. We ensure reliable voice communication infrastructure with seamless integration to existing IT systems. Services include system maintenance, feature updates, and customized call handling configurations for evolving business needs.
People
Marc Alciati
CEO
Marc Alciati leads Fortis Telecom with a focus on service excellence and client communication. He emphasizes clear technical explanations and proactive system management. Under his leadership, the company maintains dedicated support availability and certified technician standards. His vision drives the structured approach to IT problem resolution and business productivity enhancement.
Questions
What IT services does Fortis Telecom offer?
We provide comprehensive IT support, cybersecurity solutions, private cloud infrastructure, compliance services, business voice systems, and public cloud solutions for businesses in the Greater Sacramento area.
How does Fortis handle IT security?
Our cybersecurity services include network security implementation, endpoint protection, data backup systems, and compliance management. We proactively identify vulnerabilities and implement security protocols tailored to your business needs.
Are your technicians certified?
Yes, we hire only certified professionals with expertise in IT systems management. Our technicians maintain current certifications and combine technical proficiency with clear client communication.
What support hours do you offer?
Our support team is available Monday through Friday from 8:00 AM to 5:00 PM Pacific Time. We prioritize prompt issue resolution and proactive system maintenance during these hours.
Do you serve businesses outside Sacramento?
While based in El Dorado Hills, we serve organizations throughout the Greater Sacramento area including Folsom, Rancho Cordova, Roseville, and the San Francisco Bay Area.
