Experience a meticulously crafted meal
At Telco Electronics, we are committed to providing top-notch repair services for a wide range of electronics and home appliances. As Idaho's only Samsung-branded engineer, we take pride in our expertise and dedication to customer satisfaction. Our team of factory-trained technicians is equipped to repair appliances and televisions from leading manufacturers such as Samsung, LG, Electrolux, Frigidaire, GE, and Haier, among others.
Our Services
At Telco Electronics, we offer a comprehensive range of repair services, including:
- Full-service appliance repair: From washers and dryers to refrigerators and ovens, our technicians are trained to repair a wide variety of appliances.
- Full-service television repair: We can repair televisions from top manufacturers like Samsung, LG, and Sharp.
- Factory-trained repair: Our technicians are factory-trained to repair appliances and televisions, ensuring a high level of quality and expertise.
- Certified repair: Our technicians are certified to repair specific types of appliances and electronics, giving you confidence in the quality of our services.
Our Strengths
At Telco Electronics, we pride ourselves on our:
- Factory training and certification: Our technicians are trained and certified by leading manufacturers, ensuring a high level of expertise and quality control.
- Customer service: We are dedicated to providing excellent customer service, with prompt response times and regular updates on the status of your repair.
- Comprehensive coverage: We cover a wide range of appliances and electronics, from major brands like Samsung and LG to smaller, specialty manufacturers.
- Convenience: With multiple locations and a range of payment options, we make it easy to get your appliance or electronic device repaired quickly and efficiently.
Contact Us
At Telco Electronics, we value your business and are committed to providing a high level of service and expertise. If you have any questions or concerns about our services or need to schedule a repair, please don't hesitate to contact us.
Technician Quality and Service
The reviews highlight the excellent work of Telco's technicians, particularly Jessica, Tanner, and Clint. Jessica is praised for her professionalism, knowledge, and ability to troubleshoot and fix appliances efficiently. Tanner and Clint also received positive feedback for their quick and correct repairs. However, Clint's high initial fee of $80 for a relatively simple fix was seen as unreasonable.
Communication and Customer Service
Communication is an area where Telco could improve. Some customers felt that they were not adequately informed about the repair process, parts being ordered, or changes to the original diagnosis. This led to frustration and mistrust. However, some customers appreciated the company's prompt communication and willingness to listen to their concerns.
Repair Quality and Cost
The quality of repairs varied across customers. While some experienced prompt and effective fixes, others were left with unresolved issues or were forced to spend additional money on further repairs. The cost of repairs was also a concern for some, with one customer feeling that the initial fee was excessive. On the other hand, customers appreciated the company's reasonable prices and willingness to negotiate.
Overall Experience
Overall, the reviews suggest that Telco has some exceptional technicians and provides good quality repairs. However, the company needs to improve its communication with customers, ensure that all parties are in agreement regarding the scope of work, and provide better customer service. Some customers may experience frustration and mistrust due to unclear or inadequate communication.
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