Serving the Communities with Faith, Hope, and Love
At State Farm Insurance Agency, we pride ourselves on providing exceptional service to our customers throughout Greater Rochester and Monroe County. With over 32 years of experience representing State Farm, we have developed a deep understanding of the insurance needs of our community. Our team of licensed professionals has over 100 years combined experience with State Farm, ensuring that you receive the highest level of expertise in selecting the right insurance products for your unique situation.
Our Mission
Our mission is to provide accurate and thorough information to empower our customers to make informed decisions about their insurance needs. We strive to build long-lasting relationships with our customers, understanding their individual circumstances and providing personalized solutions. Our goal is to protect our customers from the unexpected and provide security for themselves and their loved ones.
Services
We offer a wide range of insurance products and services, including:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Business Insurance
- Life Insurance
- Pet Insurance
- Rec Vehicles Insurance
- Boat Insurance
- Personal Articles Insurance
Our team is dedicated to helping you find the right coverage for your unique situation. Whether you're looking for auto insurance, homeowner's insurance, life insurance, or renter's insurance, we are committed to providing exceptional service and personalized attention to meet your specific needs.
About Me
I am proud to represent State Farm for over 32 years. With over 100 years combined experience with State Farm, my team and I have developed a deep understanding of the insurance needs of our community. As a graduate of St. Bonaventure University, I am committed to providing exceptional service to my customers. In my free time, I enjoy spending time with my family.
Office Information
Our office is located at 2394 Ridgeway Ave, Greece, NY 14626. We are open Monday through Friday from 9:00am to 5:00pm, and Saturdays by appointment. You can reach us by phone at (585) 225-4400 or by fax at (585) 225-5650.
Excellent Customer Service
Many reviewers praised the exceptional customer service they received from the State Farm office. They mentioned the prompt response time, patience, and friendliness of the agents, particularly Margaret. Reviewers appreciated the agents' ability to explain policies and answer questions, making them feel comfortable and valued.
Positive Experiences
Several reviewers shared their positive experiences with the office, including quick and easy policy changes, helpful suggestions to lower monthly payments, and great communication throughout the entire process. Some reviewers also appreciated the ability to reach out to the office via phone, email, or texts, making it convenient for them.
Issues with Claims Department and Specific Agent
On the other hand, some reviewers had negative experiences with the claims department, citing a lack of response and poor communication. One reviewer also had a poor experience with a specific agent, Michelle, who was described as short and rude.
Overall Satisfaction
Despite some negative experiences, the majority of reviewers were extremely satisfied with their experience at the State Farm office and would highly recommend it to others.
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