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A Family-Run Business Serving Austin Since 2003
Welcome Home Services has been providing meticulous and reliable cleaning services to satisfied clients in the Austin area since 2003. Founded by a team of passionate professionals, we take pride in offering honest, thorough, and reliable cleaning services for both residential and commercial properties.
Our Services
We offer a comprehensive range of cleaning services to meet your specific needs, including:
For Residential Homes
- Regular cleaning plans (weekly, bi-weekly, monthly)
- Deep cleaning packages (base, deep clean, and more)
- Move-in/move-out cleaning
- Move-in/move-out ready packages
- Carpet cleaning
For Commercial Properties
- Light commercial cleaning packages for offices, banks, apartment complexes, and more
- Custom cleaning solutions tailored to your unique business needs
What Sets Us Apart?
- Family-run and locally owned: We are a close-knit team dedicated to providing personalized and attentive service.
- Professionally trained and experienced cleaners: Our staff undergoes thorough training to ensure quality cleaning every time.
- Reliable and honest service: We are committed to showing up on time, communicating clearly, and exceeding your expectations.
- High-quality cleaning products: We use only environmentally friendly and effective cleaning products for a healthy home.
Client Testimonials
"I'm amazed at the difference in my home after Welcome Home Services cleaned it. It's sparkling!" - Nikki H.
"The team at Welcome Home Services is amazing! They are always respectful of our home and do a meticulous job." - SJ E.
Contact Us Today
Schedule your free estimate and discover the difference that Welcome Home Services can make in your home or office.
We look forward to exceeding your cleaning expectations!
Poor Quality of Service
Many customers have had negative experiences with Welcome Home Cleaning Services, citing poor quality of service, unfinished work, and a lack of attention to detail. Several reviewers have reported that the company failed to complete tasks listed in their contracts, such as deep cleaning baseboards and window sills.
One reviewer, John Morgan, gave the company a 1-star review and warned others not to do business with them. He claimed that the company ruined a $10,000 dresser and refused to take responsibility, stating that they would only offer a reclan once he paid for the original clean. Morgan also criticized the company's customer service, saying that the person he spoke with, Ezekiel, was "completely inept" and had "0 regard for customer service."
Lack of Accountability
Several reviewers have expressed frustration with the company's lack of accountability and refusal to make things right. Laura Smith, who gave the company a 1-star review, reported that the cleaners left her home in a dirty state, and when she emailed about her concerns, she received an email that was "as thoughtful as the job the staff did." Smith was disappointed and did not feel that the company valued its customers.
Justin Houston, who also gave the company a 1-star review, reported that the cleaners did not complete the job properly and left his home still dirty. When he asked for a reclean, he was told that it would cost an additional $75, which he felt was unacceptable.
Positive Reviews
Despite the many negative reviews, some customers have had positive experiences with Welcome Home Cleaning Services. Eleanor McNulty gave the company a 5-star review, saying that the crew who cleaned her house did a "phenomenal job" and that she was "very appreciative." Candace Harris also gave the company a 5-star review, saying that the team was "fantastic" and that they did an "awesome job."
Negative Experience
Grace L. gave the company a 1-star review, saying that the cleaners only completed half of the services listed in her contract and left some areas of her home dirty. She reported that she asked for a partial refund, but the company refused and instead offered a 19% discount. L. also criticized the company's customer service, saying that they refused to listen to her concerns and ignored her requests for a different team to complete the job.
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