Business Details
16 Years
experience
Emergency
services
Trusted IT Services & Computer Repair in Miami
Since 2010, Prime Tech Support has been a leader in tech repair and IT solutions in Miami. Our team of certified technicians combines academic expertise with hands-on experience to deliver personalized, fast service for hardware, software, and network issues. We follow a three-step process of diagnostic, repair, and quality assurance to ensure devices are restored efficiently. Our commitment to sustainability through the 6R approach (Repair, Reuse, Reduce, Recycle, Refuse, Rethink) sets us apart.With a focus on transparency, we keep clients informed via email, text, or phone throughout every service. Our mission is to empower individuals and businesses by removing technology constraints, while our vision drives us to be South Florida's premier tech service provider.
Services
Gaming PC Repairs
Mac Repairs
Computer Diagnostics
Data Recovery
Smart Home Services
Business IT Support
Gaming Laptop Maintenance
Electronic Repairs
Custom PC Builds
Network Configuration
Details
- Year established: 2010
Highlights and features
- Certified technicians with 25+ years of combined industry experience
- Transparent 3-step process: Diagnostic, Repair, Quality Assurance
- Secure business IT solutions with network assessments and cybersecurity
- Environmentally conscious repairs reducing electronic waste
- Award-winning customer service with real-time repair updates
What people say
Excellent customer service
Quick repairs
Professional team
Affordable prices
Award-winning support
Services
Gaming PC Repairs
Our expert technicians diagnose and repair gaming PCs with precision. Services include hardware diagnostics, component replacement, and performance optimization. We handle complex issues like overheating, power failures, and software conflicts while providing detailed repair reports. All repairs come with 90-day hardware warranties and use premium replacement parts to ensure longevity.
Custom PC Builds
We assemble custom gaming PCs using customer-supplied components with expert precision. Our builds range from entry-level systems to high-end 4K-capable machines with liquid cooling options. Technicians ensure component compatibility and optimal performance tuning. We also offer guidance for part selection and post-build troubleshooting support for seamless operation.
Mac Repairs
Specialized repairs for all Mac models including logic board replacements, screen repairs, and data recovery. Our certified technicians use genuine tools and diagnostic software to address hardware failures and software issues. We provide transparent pricing with detailed progress updates throughout the repair process for complete customer confidence.
Data Recovery
We recover lost data from failed storage devices using specialized tools and cleanroom procedures. Our technicians handle physical drive failures, deleted files, and software corruption scenarios. The process includes diagnostic assessment, recovery attempts, and secure data transfer to customer-provided storage with clear communication at every stage.
Smart Home Services
Professional installation and configuration of smart home networks, security systems, and IoT devices. Our technicians optimize Wi-Fi coverage, integrate smart devices, and ensure network security. We provide on-site troubleshooting and maintenance services with transparent pricing for residential technology ecosystems.
People
Claudia Alvarez
CEO & Founder
Claudia founded Prime Tech Support in 2010 with a vision to provide exceptional tech solutions. She leads strategic initiatives while maintaining customer service excellence through innovative approaches to technology repair and support.
Jose Gonzalez
IT & Security Project Manager
Jose manages complex IT projects and security implementations with 15+ years of experience. He specializes in network architecture and cybersecurity solutions, ensuring clients receive robust, future-proof technology infrastructure.
Darian Torres
Senior IT Specialist
Darian handles advanced PC builds and diagnostics with expertise in gaming systems. His technical proficiency and customer-focused approach make him a key specialist for complex hardware configurations and performance optimization.
Sandra Garcia
Billing Specialist
Sandra manages financial operations with precision, ensuring transparent billing processes. Her attention to detail supports the company's commitment to clear communication and customer trust in all financial matters.
Lucas Garcia
Senior Bookkeeper
Lucas maintains accurate financial records and supports business operations. His expertise ensures compliance with accounting standards while contributing to the company's efficient financial management practices.
Questions
What gaming PC services do you offer?
We provide diagnostics, component-level repairs, custom builds, and maintenance for gaming PCs with 1-4 hour turnaround times and 90-day hardware warranties.
Do you repair MacBooks and iMacs?
Yes, we offer diagnostics and repairs for all Mac models including MacBook Pros, Airs, iMacs, and Mac Pros with transparent pricing and same-day service options.
Can you build custom gaming PCs?
Our custom builds include entry-level ($200), mid-tier ($300), high-end ($400), and liquid-cooled ($600) options using customer-supplied parts with expert assembly.
Do you offer home network services?
We provide on-site network configuration, smart device setup, and IoT integration starting at $250/hour with 30-day service warranties.
What data recovery options exist?
We recover data from damaged storage devices with diagnostics starting at $80, offering external drive transfers and specialized tools for hardware/software failures.
Are your repairs environmentally friendly?
Our 6R sustainability approach prioritizes device longevity through repairs, reducing e-waste while maintaining high-performance standards for all electronic services.
