Experience the difference in your journey to better hearing.
At A Step in Time Chimney Sweeps, we are a team of experienced professionals dedicated to providing top-notch services to ensure your chimney is safe, efficient, and functional. With over 25 years of experience, we have built a reputation for delivering exceptional results and unparalleled customer service.
Our Story
Our journey began with a passion for chimney sweeping and a commitment to excellence. Our Founder, Ray Gessner, holds a Bachelor of Science in Civil Engineering from Virginia Tech and a Master's in Engineering from Old Dominion University. With a Class A contractor's license and a professional engineering license in Virginia and Maryland, Ray has personally trained each of our technicians to ensure the highest level of craftsmanship.
Our Services
We offer a range of services designed to meet your chimney needs. Whether you're looking for a thorough Chimney Inspection, a meticulous Chimney Cleaning, or a comprehensive Chimney Repair, we've got you covered. Our services include:
- Chimney Inspection: A step-by-step process to inspect your chimney and ensure it's safe and functioning properly.
- Chimney Cleaning: A thorough cleaning to remove soot, creosote, and other debris that can affect your chimney's performance and safety.
- Chimney Repair: Expert repairs to fix any issues that may have developed in your chimney, ensuring it's safe and efficient.
- Chimney Liner: A flue lining that contains the combustion gases and ensures your chimney operates safely and efficiently.
- Wood Stove Inserts: Heavy, intricate cleaning for your wood stove inserts.
- Dryer Vent Cleaning: Regular cleaning to prevent clogs and reduce the risk of house fires.
- Free Standing Wood Stoves: Specialized cleaning for your free-standing wood stoves.
- Stainless Steel Chimney Liner Installation: Installation of stainless steel liners in masonry chimneys.
- Structural Engineering Inspections and Design: Comprehensive inspections and designs to ensure your chimney is structurally sound and meets building codes.
Our Team
At A Step in Time Chimney Sweeps, we pride ourselves on our highly trained and experienced professionals. Our team includes:
- Raymond G.: Our founder and CEO, with a deep understanding of chimneys and a commitment to excellence.
- Kellie G.: Our operations manager, responsible for ensuring seamless service delivery.
- Connor H.: A skilled technician with a keen eye for detail.
- Frances V.: Our administrative manager, ensuring our operations run smoothly.
- Nicole G.: A dedicated technician, committed to providing exceptional service.
Testimonials
We've had the privilege of serving numerous satisfied clients, who have taken the time to share their experiences with us. Here are a few:
- "Ray was quick to respond and very knowledgeable. He was a pleasure dealing with. I would recommend if you are looking for a licensed chimney sweep."
- "Steve Adams"
- "Great to work with. Very professional. Clear and up front about what was being done and why with no pressure sales. Highly recommend this company."
- "Harry Brown"
Pricing
We offer competitive pricing for our services, including:
- Chimney Inspection Level 1: $49
- Video Inspection: $199
- Chimney Sweep: $99
- Dryer Vent Cleaning: $299
- Wood Stove Cleaning: $499
- Structural Engineering Inspection: $100 OFF
We hope you'll join the many satisfied customers who have trusted us to take care of their chimney needs.
Inconsistency in Services
Some customers had mixed experiences with A Step In Time, with some receiving excellent service and others feeling like they didn't get their money's worth. The technicians were described as pleasant and professional, but the quality of the services varied.
Lack of Thoroughness
One reviewer felt like the technician didn't take the time to inspect their chimney properly, only shining a flashlight where they burn the wood and not checking the connection. Another reviewer mentioned that the company's idea of a level 2 video chimney inspection was using a cell phone tied to a line, which didn't seem thorough.
Positive Experiences
On the other hand, several reviewers described positive experiences with A Step In Time. They praised the company's professionalism, punctuality, and value for the price. The technicians were described as friendly, courteous, andcareful in residents' homes. Some reviewers mentioned that the company provided excellent customer service, with prompt responses to their inquiries.
Inconsistent Pricing
One reviewer felt like the pricing was inconsistent, with the company charging $49 for an inspection that didn't seem thorough. Another reviewer felt like the company was overpriced.
Equipment and Technology
The company's equipment and technology came under criticism from some reviewers. One reviewer felt like the company's video inspection technique was outdated and didn't provide a detailed inspection.
Conclusion
A Step In Time seems to have a mixed reputation, with some customers receiving excellent service and others feeling like they didn't get their money's worth. While some reviewers praised the company's professionalism and value, others were disappointed with the quality of the services and the pricing.
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