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At Roof Tec USA, we take pride in being your one-stop-shop for all your roofing needs in South Alabama, North Alabama, and Louisiana. As a locally owned and operated company with field offices in Spanish Fort, Alabama, and Birmingham, Alabama, we are committed to providing top-notch services, professional labor, and high-quality products to ensure your complete satisfaction.
Our Services
We specialize in roof restorations, commercial and residential roof repair, and general roofing needs. Whether you're looking for a roof replacement, repair, or restoration, our team of experts is dedicated to providing excellent service and top-quality products. We also offer emergency roofing services, storm assessments for hail and wind damage, and more. Our commercial division offers a variety of membrane applications, metal roofs, standing seam installations, and roof waterproofing and coating applications, all with long-term, full-system warranties.
Why Choose Us
At Roof Tec USA, we understand the importance of quality and reliability. That's why we offer a range of warranties on our services, including a 25-30 year manufacturer's warranty on shingle roofing projects, a lifetime warranty on architectural shingles, and a minimum 2-year workmanship guarantee. Our commercial roof warranties vary depending on the type of membrane and coatings used. We are certified membrane installers, flat work, and coating installers, and our metal roofs come with a range of warranties depending on the type and gauge of the material.
Our Commitment
We are fully licensed and insured, with $2,000,000 in contractor liability insurance, and our workers are covered by general liability insurance and worker's compensation insurance. We do not subcontract out our jobs, and we employ a full-time staff with over 60 years of combined experience. We guarantee your satisfaction 100% and strive to deliver big business service with a neighborly feel.
Poor Customer Service and Warranty Issues
Multiple customers have reported poor customer service and issues with honoring warranties. Several reviewers mentioned that the company refused to repair or replace roofs under warranty, citing that the warranty was with the previous owner or that they are not responsible for repairs. Others mentioned that they were promised a lifetime warranty, but when issues arose, the company did not stand behind their promise.
Unprofessional Behavior and Lack of Communication
Some reviewers reported unprofessional behavior from the office staff, including rudeness and lack of communication. One reviewer mentioned that the lady who answered the phone was uneducated and didn't know how to deal with customers. Another reviewer stated that the company didn't return calls or respond to messages.
Scams and False Promises
Some reviewers accused the company of scams and making false promises. One reviewer mentioned that the company collected half of the money upfront and then refused to complete the work. Another reviewer stated that the company sent a person who didn't know anything about roofs to inspect the roof and then didn't hear back from them.
Positive Experiences
On the other hand, many reviewers had positive experiences with EZ Roof. They praised the professionalism, communication, and quality of work. Some reviewers mentioned that the company did an excellent job, and the crew was courteous, hard-working, and meticulous. Others mentioned that the company stood behind their warranty and made sure they were taken care of.
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