You will feel like you've come home from the moment you arrive.
At Kiser's Floor Fashions, we take pride in being the premier flooring destination in the greater Memphis, TN area. With over 60 years of experience, we have built a reputation for providing exceptional customer service, top-quality products, and expert installation services.
Our Story
Our journey began in 1950, and since then, we have been committed to serving the residential and commercial flooring needs of the community. Our team of experienced professionals is dedicated to helping you find the perfect flooring solution to fit your lifestyle, budget, and design preferences.
Our Services
At Kiser's Floor Fashions, we offer a wide range of flooring options, including carpet, hardwood, tile, vinyl, linoleum, laminate, bamboo, cork, and designer and custom rugs. Our knowledgeable sales team is dedicated to providing the highest level of customer service, guiding you through the floor selection process and ensuring that you find the perfect flooring solution for your home or business. Our professional installation team, members of the International Certified Floorcovering Installers Association, is committed to delivering top-notch installation services that exceed your expectations.
Our Promise
We stand behind our work and promise to provide you with an exceptional flooring experience. Our lifetime residential carpet installation warranty and "No Regrets Guarantee" demonstrate our commitment to your satisfaction. We are dedicated to providing the highest quality products, expert installation, and exceptional customer service to ensure that you are completely satisfied with your flooring investment.
Why Choose Us
At Kiser's Floor Fashions, we believe that our reputation, expertise, and commitment to excellence set us apart from the competition. We offer competitive pricing, free in-home measurements, and a satisfaction guarantee to ensure that you have a stress-free flooring experience. Whether you're a homeowner, business owner, or contractor, we are here to help you achieve your flooring goals.
Overall Experience
The reviews provide a mixed assessment of Kiser's flooring services, with some customers expressing high satisfaction and others reporting negative experiences.
Positive Experiences
Many customers praised the store's impressive selection, quality products, and excellent customer service. They appreciated the helpfulness of the staff, particularly Julie, Kyle, and Bob, who went above and beyond to find specific products and provide excellent advice. Some customers also commended the store's reasonable prices and prompt service.
Negative Experiences
On the other hand, some customers reported negative experiences with the installation process, citing issues with contractors, poor communication, and subpar workmanship. Some mentioned that the company did not stand behind their work, did not follow up with customers, and seemed more interested in making a sale than ensuring customer satisfaction.
Common Issues
Some common issues mentioned in the negative reviews include:
- Poor installation quality
- Unreliable contractors
- Lack of follow-up and communication
- Unwillingness to address customer complaints
- Additional charges for services that were supposed to be included
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