Empowering Your Path to Wellness, One Body at a Time.
At McSwain Carpets & Floors, we're more than just a flooring store - we're a family of experienced professionals dedicated to providing exceptional service, quality products, and unparalleled selection. For over 55 years, we've been serving the communities of Cincinnati, Dayton, and Northern Kentucky, building a reputation for excellence and earning the trust of our customers.
Our History
McSwain Carpets & Floors has a rich history that dates back to 1967. Over the years, we've grown and evolved, expanding our showrooms and product offerings to meet the changing needs of our customers. Today, we're proud to be one of the largest flooring retailers in the region, with nine showrooms and a vast selection of products to choose from.
Our Mission
At McSwain Carpets & Floors, our mission is simple: to provide exceptional service, quality products, and unparalleled selection to our customers. We're committed to making the flooring shopping experience easy, fun, and stress-free. Our team of experts is dedicated to helping you find the perfect flooring solution for your home, and we're passionate about delivering exceptional customer service every step of the way.
Our Services
At McSwain Carpets & Floors, we offer a range of services designed to make your flooring shopping experience easy and enjoyable. From our complimentary in-home estimates to our virtual consultations, we're committed to making it easy for you to find the perfect flooring solution for your home. Our services include:
- Complimentary in-home estimates
- Virtual consultations
- Design consultations
- Free in-home measurements
- Financing options
- Hardwood refinishing
- Shop-at-home services
Our Products
At McSwain Carpets & Floors, we're proud to offer an extensive selection of flooring products from top brands and manufacturers. Our product line includes:
- Carpet
- Hardwood
- Luxury Vinyl Plank and Tile
- Laminate
- Vinyl Ceramic Tile
- Area Rugs
- Hardwood Refinishing
Why Choose Us
At McSwain Carpets & Floors, we're committed to delivering exceptional service, quality products, and unparalleled selection. Here are just a few reasons why you should choose us for your flooring needs:
- Unparalleled selection of flooring products
- Expertly trained staff
- Exceptional customer service
- Financing options available
- Complimentary in-home estimates
- Virtual consultations
- Design consultations
- Free in-home measurements
- Hardwood refinishing services
Overall Experience
The majority of customers had a positive experience with McSwain Carpets & Floors, praising the helpful and knowledgeable staff, particularly Lee Jones, Pat Doud, and Fred Lay. Many customers appreciated the pressure-free shopping experience and the staff's ability to understand their needs and budgets.
Sales and Customer Service
The sales team, including Lee Jones, Pat Doud, and Fred Lay, received high praise for their exceptional customer service, product knowledge, and patience. Customers appreciated their helpfulness, honesty, and ability to explain complex flooring options in a clear and concise manner.
Installation and Quality of Work
The installation team, including Michael and Matt, were commended for their proficiency, courtesy, and attention to detail. Customers were pleased with the quality of work, noting that the installers left the work area clean and tidy.
Negative Experiences
A few customers expressed dissatisfaction with their experience, citing unmet promises, installation delays, and quality issues with the flooring. One customer was unhappy with the response to a manufacturing defect, and another experienced a longer-than-expected installation timeframe.
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