Stalwart Management

Stalwart Management LLC is a residential property management company that operates within the greater Kansas City Metropolitan area. Our business generates revenue through two primary avenues: managing properties for single family, multifamily, and medium-sized apartment buildings, and acquiring properties to provide additional housing units. Our commitment is to maximize efficiency in all aspects of our operations, aiming to provide quality housing and customer service through well-thought-out policies, efficiencies, and technology.

Mission Statement

Our mission is to treat every client's property as if they were our own. We maintain the highest level of professionalism when interacting with our customers (tenants) and clients (property owners). By serving all stakeholders effectively, we aim to establish a long-term, mutually beneficial relationship that caters to the needs of all parties involved.

Competitive Advantage

At Stalwart Management LLC, we use a volume-based commission structure. This means our focus is on keeping tenants satisfied by offering complimentary online payments, maintenance work order tracking, and immediate access to account information and leasing documents through our tenant portal. By embracing various lean processes and technologies, such as self-showing viewings of vacant properties and digital lease signage, we reduce costs and increase efficiencies, passing these benefits onto our clients.

Our online property management software integrates all aspects of property management, from accounting and tenant screening to leasing documents, report generation, and payment processing. We have designed our processes and technologies to be scalable and systematic, ensuring consistent quality service for our clients without relying on microtransactions for profit.

We charge a flat listing fee and a flat monthly percentage of the contracted rent, with no additional fees for coordinating repairs or lease renegotiations. Owners can cancel without penalty after 90 days, motivating us to deliver consistent quality service and maintain long-term client relationships.

Addressing Previous Challenges

Before forming Stalwart Management LLC, our team consisted of small-time real estate investors. Over the years, we experienced the services of various property managers locally and in different states. We identified that most property managers' general cost structure was heavily weighted towards new tenant acquisition. Subsequently, their focus on customer service dwindled, impacting tenant satisfaction negatively.

By applying the lessons we learned from past experiences, Stalwart Management LLC is determined to offer better service and create long-term relationships with clients by balancing tenant acquisition and excellent customer service. We emphasize the importance of building a reputable management company based on trust and satisfaction.