Quality Service. Guaranteed
At Snowden Onsite Septic, we pride ourselves on being a leading provider of septic system services in the Greater Austin area. With our commitment to "Quality Service. Guaranteed, " we have been serving the community for over four decades. Our expert team of technicians and engineers is dedicated to delivering top-notch service to residential and commercial customers alike.
Our Story
Our journey began in 1972, when our president, Jeff Snowden, started Snowden Onsite Septic. Over the years, we have expanded our services to include everything from septic tank pumping and cleaning to commercial system installations. We have built a reputation for excellence, earning the trust of our customers by providing prompt, reliable, and efficient services.
Our Services
At Snowden Onsite Septic, we offer a wide range of services to meet the unique needs of our customers. Our services include:
- Residential Septic Systems: We provide expert installation, repair, and maintenance services for residential septic systems.
- Commercial Septic Systems: Our team of experts designs and installs commercial septic systems that meet the specific needs of commercial properties.
- Septic Inspections: Our comprehensive inspections help identify potential issues with septic systems, ensuring that you avoid costly repairs down the road.
- Septic Tank Pumping and Cleaning: Our team of experts pumps and cleans septic tanks to ensure optimal performance and prevent backups.
- Septic System Design and Permitting: We design and permit septic systems for new construction projects and provide expert installation services.
- Service Plans and Maintenance Agreements: Our maintenance agreements provide peace of mind, ensuring that your septic system remains in excellent condition.
Why Choose Us
At Snowden Onsite Septic, we understand the importance of effective septic system management. Our team of experts is dedicated to providing exceptional service, and we guarantee our work to ensure your complete satisfaction. With our reputation for reliability and expertise, you can trust that our professionals will handle your septic system needs with precision and care.
A Message from Our President
At Snowden Onsite Septic, we are committed to delivering quality service that meets the highest standards. Our promise to you is simple: we will provide "Quality Service. Guaranteed." We are proud of our long history of excellence and are dedicated to continuing our tradition of exceptional service.
Contact Us
At Snowden Onsite Septic, we welcome the opportunity to serve you. Whether you need septic system maintenance, repair, or installation, our experts are here to help. Reach out to us today and let us provide you with the exceptional service you deserve.
Unsatisfactory Experiences with SOS
The following reviews highlight the poor experiences of several customers with SOS, with three out of four customers giving the company a rating of 1 star.
Some customers felt insulted and disrespected by the company's representatives. Author Linda Spielman recounts a disturbing conversation with a representative who insinuated that she didn't have a heart for her father's sepsis and her mother's final illness. This unprofessional behavior led to a breakdown in communication and a sense of being belittled.
Other customers were frustrated with the company's lack of professionalism and attention to detail. Author Scott Horton recounts an experience where he received an invoice instead of a comprehensive report on his septic system. He was also not provided with the record drawings of his system, which he had requested.
Lack of Quality Service
The reviews suggest that SOS failed to provide high-quality service to these customers. The company's representatives appeared to be incompetent, with one representative failing to perform basic work duties and another insulting a customer. The lack of attention to detail and poor communication led to feelings of frustration and anger among the customers.
Inadequate Solutions
The customers who reviewed SOS were not satisfied with the solutions provided by the company. Author Michael Ackerman's positive review is an exception, as he praised the company's friendly and knowledgeable representative. However, the other customers were left feeling frustrated and disappointed with the company's inability to provide adequate assistance.
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