Trustworthiness, reliability, excellence and teamwork
Our Story
At J&R Truck Repair Service, we have been serving the Dallas, TX area since 1996. Our mission is to provide top-notch repair services for trucks, trailers, and buses, ensuring that our customers can get back on the road quickly and efficiently. With over 25 years of experience, we have established ourselves as the go-to service provider for all truck and trailer repair needs.
Our Services
At J&R Truck Repair Service, we offer a wide range of services to cater to your vehicle's needs. Our services include:
- Truck Repair: We specialize in heavy-duty truck repair, medium-duty truck repair, and trailer repair.
- Fleet Services: We provide fleet services for heavy-duty trucks and trailers, ensuring that your fleet runs smoothly and efficiently.
- Transmission and Powertrain Repair: Our team of expert technicians can diagnose and repair transmission and powertrain issues.
- Emergency Roadside Assistance: We offer 24/7 roadside assistance for emergency situations.
- Paint and Bodywork: Our skilled technicians can handle any paint and bodywork needs, from small dings to major overhauls.
What Sets Us Apart
At J&R Truck Repair Service, we pride ourselves on our prompt, professional, and complete services. Our team of ASE-certified technicians has extensive experience working on a wide range of vehicles, from trucks to buses, and RVs.
Why Choose Us
- Prompt and Professional Service: Our team is dedicated to providing quick and efficient service, ensuring that you get back on the road as soon as possible.
- Expert Knowledge: Our ASE-certified technicians have extensive experience working on trucks, trailers, and buses.
- Wide Range of Services: From transmission repair to paint and bodywork, we can handle any repair need.
- 24/7 Emergency Roadside Assistance: We're available 24/7 for emergency roadside assistance.
About Our Workshop
Our state-of-the-art workshop is fully equipped to handle any repair need. Our team of experienced technicians uses the latest technology and equipment to diagnose and repair issues quickly and efficiently.
Our Location
Our workshop is conveniently located at 2728 N Westmoreland Rd., Dallas, TX 75212. We're open Monday-Friday from 8:00 am to 6:00 pm and closed on Saturdays and Sundays.
Poor Service and Work Quality
The majority of the reviews are overwhelmingly negative, with several customers expressing frustration and disappointment with the service and work quality at J&R Towing. Many reviewers reported extensive delays, poor communication, and a lack of professionalism. Some customers even experienced damaged vehicles or ineffective repairs.
Lack of Trust and Follow-Through
Many reviewers felt that the mechanics did not complete tasks as promised, and some were left waiting for extended periods of time without being informed of the status of their repairs. In some cases, appointments were cancelled or delayed, leading to further frustration.
Overpriced Work
Several reviewers expressed concern about the prices charged for repairs, which they felt were excessive and not justified by the quality of work provided.
Some Positive Comments
However, a few reviewers did express positive comments about certain employees, such as Brandon, who was praised for his professionalism and excellent work. Additionally, a few reviewers appreciated the friendly office staff and comfortable waiting area.
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