A Family-Owned Pool Care & Repair Expertise Since 1991
Founded in 1991, The Pool Doctor has been the trusted name in pool service, repair, and renovation throughout the Tampa Bay area. Owned and operated by a dedicated team of professionals, we understand the importance of a beautiful and functional pool in your backyard sanctuary.
Comprehensive Expertise for All Pool Needs
Our services span the entire spectrum of pool care, encompassing:
- Pool Repair: Addressing issues related to pumps, leaks, filters, chlorinator systems, heaters, and more.
- Pool Remodeling: Creating your dream pool through resurfacing, tile renovation, decking installation, and feature addition.
- Pool Maintenance: Regular visits for weekly cleaning, inspections, and chemical balancing.
- Pool Automation: Installation and repair of automation systems for lights, filters, and other equipment.
A Commitment to Customer Satisfaction
Customer satisfaction is at the heart of our operations. Our team of certified technicians are skilled, knowledgeable, and dedicated to providing:
- Personalized care and attention to your needs.
- Transparent communication and clear explanations of services and costs.
- Responsive service and prompt completion of projects.
Building a Legacy of Quality & Trust
Throughout our three decades in business, we have:
- Remodeled over 3,200 pools.
- Cleared over 400 pools per week.
- Repaired and maintained equipment for thousands of happy customers.
Join us on our mission to create the ultimate pool experience for your family and friends. Contact us today for a free consultation and let's discuss how we can transform your backyard oasis!
General Experience
The reviews highlight the mixed experiences of customers with The Pool Doctor. While some customers were extremely satisfied with the services, others faced issues with the company's responsiveness, professionalism, and quality of work.
Positive Experiences
Some customers praised the company's professionalism, excellent results, and willingness to go beyond the scope of contracted work. The technicians, such as Courtney and David S, were commended for their knowledge, friendliness, and hard work. The customers were happy with the final results, including the installation of new pavers, pool resurfacing, and repair services.
Negative Experiences
On the other hand, some customers had negative experiences with The Pool Doctor. The company was criticized for its poor responsiveness, unprofessional behavior, and subpar quality of work. Some customers reported issues with the technicians, including one who replaced a pool light in the wrong location and another who was rude and unprofessional. The company's billing practices and customer service were also called into question.
Common Issues
Some common issues that emerged from the negative reviews include:
- Poor Responsiveness: The company was slow to respond to customer inquiries and concerns, leading to frustration and mistrust.
- Unprofessional Behavior: Some technicians and staff members were reported to be rude, unprofessional, and defensive when dealing with customer complaints.
- Subpar Quality of Work: The company was criticized for its poor workmanship, including mistakes and oversights that caused problems for customers.
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