Business Details
38 Years
experience
Expert Appliance Repair Services in Omaha
Hometown Hero Appliance Repair has served Omaha and surrounding areas since 1988, evolving from a home-based operation to a trusted regional leader in appliance repair. As a family-owned business, we prioritize local community ties and maintain rigorous technician training to ensure expertise in diagnosing and repairing all major appliances. Our factory authorizations from brands like GE, Samsung, and Sub-Zero demonstrate our technical proficiency, while our 3-month guarantee on parts and labor underscores our commitment to quality.We combine advanced diagnostics with customer-centric practices, including same-day service options, virtual consultations, and transparent pricing. Our technicians undergo continuous training to stay current with evolving appliance technologies, ensuring efficient first-time repairs. With over 11,000 4.9-star reviews, we maintain industry-leading customer satisfaction through ethical business practices, clear communication, and a focus on long-term client relationships rather than transactional interactions.
Services
Refrigerator Repair
Oven Repair
Washer Repair
Dryer Repair
Dishwasher Repair
Condenser Cleaning
Dryer Vent Cleaning
Ice Machine Cleaning
Preventative Maintenance
Virtual Diagnostics
Details
- Year established: 1988
Highlights and features
- Factory-authorized repair service for 20+ major appliance brands
- 3-month guarantee on all parts and labor
- Same-day and virtual diagnostic appointments available
- Technicians complete ongoing manufacturer-certified training programs
- Over 11,000 verified 4.9-star customer reviews
What people say
Very knowledgeable
Professional service
Quick response
Great communication
Fair pricing
Services
Refrigerator Repair
Factory-authorized refrigerator repair service for all major brands including GE, Samsung, and Sub-Zero. Our certified technicians diagnose and fix cooling issues, ice maker problems, and electrical failures using genuine manufacturer parts. We offer preventative maintenance like condenser cleaning to improve efficiency and extend appliance lifespan. Emergency repair availability ensures minimal food spoilage risk for residential and commercial clients.
Oven and Range Repair
Expert repair service for gas and electric ovens, ranges, and cooktops from brands like Bosch, Frigidaire, and LG. Our technicians fix ignition issues, temperature calibration problems, and control panel malfunctions. We provide annual maintenance to prevent fire hazards from grease buildup and ensure optimal cooking performance. Service includes diagnostic evaluation and cost estimate before any repairs begin.
Washer and Dryer Repair
Comprehensive repair for front-load and top-load washing machines and electric/gas dryers. Our technicians address drainage issues, vibration problems, heating element failures, and electronic control malfunctions. We offer vent cleaning services to improve dryer efficiency and safety. Servicing all brands with factory-recommended parts and techniques to restore appliance functionality to manufacturer specifications.
Dishwasher Repair
Professional dishwasher repair addressing drainage issues, heating problems, and mechanical failures. Our technicians service all major brands, replacing faulty pumps, spray arms, and control boards. We diagnose water pressure issues and provide maintenance to prevent mineral buildup. Service includes leak detection and door seal inspection to ensure proper operation and energy efficiency.
Virtual Diagnostics
Convenient virtual appliance diagnosis using smartphone video technology. Technicians guide customers through troubleshooting steps to identify issues without an in-home visit when possible. This service provides repair cost estimates and determines whether on-site service is required. Diagnostic fees apply but apply toward repair costs if service proceeds.
People
Todd Daganaar
President
Third-generation appliance repair expert leading Hometown Hero since 2012. Holds university degree in technical systems analysis. Expanded service areas while maintaining family business values. Active in local trade associations and community development initiatives.
Enrique Espinoza
Vice President
Customer service specialist with 15+ years in appliance repair industry. Oversees technician training programs and service quality assurance. Developed the company's virtual diagnostics system to improve service efficiency and customer convenience.
Greg
Parts Manager
30-year veteran of appliance parts supply chain management. Ensures inventory availability of critical replacement components. Coordinates with manufacturers for expedited parts delivery to minimize repair delays for urgent customer needs.
Questions
Do you service all appliance brands?
We repair all major brands including GE, Samsung, LG, Whirlpool, Bosch, and Frigidaire. Our technicians receive ongoing factory training for specific brands.
What warranty do repairs include?
All repairs carry a 3-month warranty covering both parts and labor. Extended manufacturer warranties apply to replaced components where available.
Can I schedule weekend appointments?
We schedule Saturday repairs with advance notice during weekday hours. Emergency Sunday service is not available.
How do virtual diagnostics work?
Using smartphone video, technicians guide troubleshooting steps to identify issues. $49 fee applies but applies toward repair costs if needed.
What payment methods do you accept?
We accept credit cards (with 3% processing fee), checks (electronically processed), and cash payments at time of service.
Are service estimates free?
The $149 service fee covers diagnosis and written estimate. Virtual visits offer preliminary assessment for $49 before committing to in-home service.
