Trust Us to Open the Way to a Better Garage Experience
At Virginia Door, we pride ourselves on providing top-notch garage door systems, replacements, and accessories to the Hampton Roads community. For over 60 years, our family-owned and operated business has been dedicated to delivering exceptional customer service, ensuring that our customers receive the highest level of satisfaction and trust. Our expertise extends to residential and commercial garage doors, and we take pride in being the Wayne Dalton Certified Partner for all of Hampton Roads and beyond.
Our History
Since 1959, Virginia Door has been a trusted name in the Hampton Roads area, providing quality garage door services to our community. As a third-generation family-owned business, we have built a reputation for excellence, and our commitment to customer satisfaction has earned us a loyal customer base. We are proud members of the Tidewater Builders Association, International Door Association, and Peninsula Housing and Builders Association, further solidifying our position as a leader in the industry.
Our Services
At Virginia Door, we offer a wide range of services designed to meet the unique needs of our customers. Whether you're looking to install a new garage door, replace an existing one, or upgrade your current system, we have you covered. Our team of experts will guide you through the process, ensuring that you receive the perfect solution for your home or business. We also provide accessories such as garage openers and keypads to complement your new or existing door.
Our Commitment
At Virginia Door, our customer service has always been a priority. We understand the importance of providing timely and reliable service, which is why we offer free estimates and a warranty on all our products and services. Whether during the warranty period or years down the road, you can rely on us to be there for you. We take pride in being a name that Virginia residents have grown to trust, and we invite you to experience the Virginia Door difference for yourself.
Installation and Repair Issues
Some customers have reported issues with the installation and repair of their garage doors and openers. For instance, one customer had a Liftmaster installed in 2017, but started having issues in 2021. The technician used their ladder without asking and replaced the opener with a Genie. Another customer had a similar issue with the technician using their ladder without permission.
Communication and Customer Service
Several customers have expressed frustration with the company's communication and customer service. One customer had to wait six months for a repair, and despite repeated promises, the issue was still not resolved. Another customer had an emergency situation with their garage door and tried to contact the company, but did not receive a response until the next business day.
Product Quality and Warranty
Some customers have reported issues with the quality of the products and the warranty offered by the company. One customer was sold a garage door with a "Limited Lifetime Warranty" that was later revealed to only be valid for one year. Another customer had an issue with the vinyl trim on their custom garage door, which was still not repaired after six months.
Positive Experiences
On the other hand, many customers have had positive experiences with the company. Several customers have reported quick and efficient service, with technicians who are friendly and professional. The company has also been praised for its competitive pricing and courteous customer service.
Summary of Reviews
The reviews suggest that while the company has had some issues with installation, repair, and communication, many customers have had positive experiences with the company's products and services.
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