Who We Are
Everwise Credit Union is a member-owned financial institution serving the diverse communities of Indiana and southwest Michigan. Founded on the principles of community, we are dedicated to empowering our members to achieve their financial goals. We offer a comprehensive range of financial services designed to meet your individual needs and aspirations.
Our Vision
Our vision is to be the leading financial institution in our communities, empowering our members to achieve financial success through personalized service, innovative solutions, and a commitment to financial well-being.
Our Values
- Community Focus: We are committed to serving the communities we call home, actively engaging in initiatives that foster economic growth and social well-being.
- Shared Success: We prioritize member needs, offering competitive rates and personalized solutions tailored to individual goals.
- Financial Empowerment: We empower our members to make informed financial decisions through transparency, education, and personalized guidance.
- Integrity and Transparency: We uphold the highest ethical standards, treating members with respect and honesty in all our interactions.
Our Services
Everwise Credit Union offers a comprehensive array of services to meet your financial needs, including:
Personal Banking
- Checking and savings accounts
- Personalized loan options for auto, home equity, personal, and more
- Online and mobile banking
- Debit card and credit card services
- Bill payment convenience
Business Banking
- Business checking and savings accounts
- Commercial loans and financing options
- Cash management services
- Business credit cards
- Specialized financial solutions for municipalities
Financial Solutions
- Investments and retirement planning
- Trust services
- Financial planning and consultation
Why Choose Everwise Credit Union?
- Competitive interest rates and fees
- Personalized customer service from experienced bankers
- Convenient online and mobile banking options
- Strong commitment to community engagement
- Member-ownership ensures your financial success is our priority
Join us at Everwise Credit Union and experience the difference personalized financial care and a supportive community can make on your financial journey!
Staff and Customer Service
The reviews highlight a significant issue with the staff and customer service at Everwise. Multiple reviewers mentioned poor service, long wait times, and unhelpful representatives. Some reviewers had to wait for over 30 minutes on hold or were ignored when they visited a branch. Others experienced issues with their accounts, such as debit cards being shut off or transactions not being processed correctly, and were not offered solutions by the representatives.
Technical Issues
Several reviewers experienced technical issues, such as the app not working, ATMs not functioning, and online transactions not being reflected in their balances. These issues led to frustration and inconvenience for the customers.
Account Management
Some reviewers had issues with account management, including difficulty accessing shared credit union services, receiving inadequate solutions to problems, and being charged for certified mail.
Positive Experiences
On the other hand, a few reviewers had positive experiences with Everwise, citing helpful and interactive staff, particularly the manager Leslie, who provided excellent customer service.
Branch-Specific Issues
Some reviewers mentioned issues specific to certain branches, such as the manager and assistant manager being rude and unhelpful, or the drive-thru lanes being slow and inefficient.
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