Hawthorne Animal Hospital has been providing compassionate and comprehensive veterinary care to the Pocatello and American Falls communities since 1964. We are a dedicated team of experienced professionals who are committed to building lasting relationships with pet owners and delivering exceptional care to their furry friends.
Our Philosophy
Our mission is to provide compassionate and individualized care for every pet, treating them as our own. We are dedicated to offering comprehensive medical, surgical, and dental care, alongside preventative measures to ensure your furry companion lives a long and healthy life. We also understand the special bond between pet owners and their companions, and we strive to create a welcoming and comforting environment for both you and your pet.
Our Services
We offer a wide range of services to meet all your pet's needs, including:
Preventative Care
- Customized vaccinations and parasite control
- Annual physical examinations
- Nutritional counseling
Medical Care
- Treatment for common illnesses and injuries
- Advanced diagnostic capabilities for sick pets
- Compassionate pain management
Surgical Care
- Routine and advanced surgical services for various conditions
- Digital radiography and advanced imaging technology
Dental Care
- Comprehensive dental exams and cleanings
- Expert dental care for all ages and breeds
Reproductive Care
- Comprehensive reproductive health services for dogs and cats
- Advanced reproductive technologies for breeding success
Our Team
Hawthorne Animal Hospital boasts a highly trained and experienced team of veterinarians, technicians, and administrative staff. We are passionate about providing exceptional care and building lasting relationships with our clients. Our team includes:
- Dr. Lonna Gerstner: Experienced veterinarian and practice owner with expertise in equine reproduction and small animal orthopedic surgery.
- Nadine Newbold: Dedicated office manager with over 40 years of experience at Hawthorne Animal Hospital.
- Bart Anderson: Skilled facility manager with deep knowledge of animal care and facility maintenance.
We are committed to
- Providing personalized and compassionate care for your pet.
- Ensuring open communication and clear client communication.
- Offering advanced medical and surgical technology.
- Maintaining a clean and comfortable hospital environment.
- Building lasting relationships with our clients and our community.
Veterinarian and Staff Performance
Many reviewers have praised the veterinarian and staff at Hawthorne Animal Hospital for their exceptional performance. Reviews highlight the friendly, understanding, and caring approach of the vet and staff, making pet owners feel comfortable and at ease. Conversely, some reviewers have expressed disappointment and frustration with the treatment they received, citing unprofessional behavior, rudeness, and incompetence.
Serious Issues and Complaints
Some reviewers have shared serious concerns and complaints about their experiences at Hawthorne Animal Hospital. These include instances of unprofessional behavior, rudeness, and incompetence. One reviewer was left feeling traumatized after a difficult decision had to be made for their pet, and another reviewer was unhappy with the treatment their dog received, including a botched neutering procedure.
Highlights and Commendations
Despite some negative reviews, many reviewers have praised the hospital for its professional staff, fair pricing, and excellent care for pets. One reviewer, in particular, has expressed gratitude for the kindness and compassion shown by the staff during a difficult time.
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