Business Details
30 Years
experience
Trusted HVAC Services in El Paso County
Falcon Heating & Cooling is a family-owned business that has been serving El Paso County since 1996. Our team of experienced technicians provides a wide range of services including repair, installation, and maintenance of home comfort systems. We take pride in our work and strive to provide our customers with the highest quality service. Our goal is to ensure that your home is comfortable and safe all year round. We are a certified Trane dealer and have an A+ rating with the Better Business Bureau. With over 30 years of combined experience, our team brings expertise and dedication to every project.We prioritize customer satisfaction through personalized service and reliable solutions. Our commitment to excellence has earned us the Trane Distinguished Dealer Award 2024 and recognition as a NextDoor Neighborhood Fave. We offer free on-site estimates and preventative maintenance programs to meet diverse client needs. Our licensed and insured professionals use quality products to deliver lasting results. As a family-operated business, we maintain a strong focus on community values and long-term customer relationships.
Services
Heating Repair
System Installation
Air Conditioning Repair
Furnace Repair
A/C Repair
Details
- Year established: 1996
Highlights and features
- We offer free on-site estimates for installations.
- Our team is licensed and insured for your protection.
- As a certified Trane dealer, we provide quality products.
- Family-owned and operated with over 30 years of experience.
- Awarded the Trane Distinguished Dealer Award 2024.
Associations and certifications
- Trane Certified Dealer
- BBB A+ Rating
What people say
Most professional service
Highly recommended
Family-owned trustworthiness
Reliable repairs
Quality installations
Services
Furnace Repair
Our furnace repair services ensure reliable heating system performance during cold months. Experienced technicians diagnose and fix issues with all furnace types. We prioritize quick response times to restore comfort and prevent further damage. Service includes safety checks and efficiency testing.
A/C Repair
Professional air conditioning repair services restore cooling system functionality during breakdowns. Our team addresses refrigerant leaks, compressor issues, and electrical problems. We use diagnostic tools to identify root causes and implement lasting solutions. Emergency repair options available during business hours.
System Installation
Expert installation of new heating and cooling systems tailored to home requirements. We help select energy-efficient models from trusted brands like Trane. Professional setup ensures optimal performance and longevity. Includes system sizing calculations and warranty registration.
Heating Repair
Comprehensive heating system repairs for furnaces, boilers, and heat pumps. Technicians perform thorough diagnostics to resolve ignition failures, thermostat issues, and airflow problems. We use manufacturer-approved parts for all repairs. Preventative maintenance recommended to avoid emergency situations.
Air Conditioning Repair
Emergency and scheduled AC repair services for residential cooling systems. Our team handles capacitor replacements, coil cleaning, and refrigerant recharging. We provide detailed diagnostics reports and cost estimates before repairs. Service extends system lifespan and improves energy efficiency.
People
Gary Randolph
President
Founder with 30+ years HVAC experience. Started Falcon Heating in 1996 to combine family values with technical expertise. Now oversees operations while mentoring next-generation leadership.
Cody Randolph
Vice President
Second-generation HVAC professional with 15+ years field experience. Manages daily operations and client relations. Combines technical knowledge with customer service focus developed through family business upbringing.
Zach Miller
Service Technician
Certified technician with 10+ years HVAC experience. Specializes in system diagnostics and repairs. Military background contributes to disciplined approach to problem-solving and customer service excellence.
Mary Weissmann
Customer Service
Office manager with 8+ years HVAC industry experience. Coordinates service scheduling and client communications. Known for exceptional organizational skills and commitment to customer satisfaction through efficient service coordination.
Sarah Miller
Project Manager
Project management professional with construction industry expertise. Oversees installation projects and quality control. Brings 10+ years mortgage industry experience combined with technical HVAC knowledge to ensure client satisfaction.
Questions
What HVAC services do you offer?
We provide furnace repair, air conditioning repair, system installation, and maintenance services for residential heating and cooling systems.
Are you a certified HVAC contractor?
Yes, we are a certified Trane dealer with an A+ rating from the Better Business Bureau since 1996.
Do you offer emergency HVAC services?
We handle urgent repair requests during business hours but don't provide after-hours emergency services.
What areas do you serve?
We primarily serve El Paso County and surrounding areas with both residential and commercial HVAC solutions.
Can I get a free estimate?
Yes, we offer free on-site estimates for all new system installations and major repair projects.
What makes you different from other HVAC companies?
As a family-owned business with 30+ years experience, we combine personalized service with certified Trane dealer expertise and preventative maintenance programs.
