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At Iscential, we are a leading independent insurance agency, risk management, and financial services firm that helps individuals, families, and businesses protect their most valuable assets. With over 140 different insurance and financial carriers to choose from, we work with our clients to find the absolute best option for their unique needs.

Our History

Iscential was founded in 1993 as a Nationwide Insurance agency, known as the Barhorst Insurance Group. Over the years, we have grown to become one of the largest independent insurance agencies in the country, with over 140 associates and 30 locations across the United States. Our CEO, Warren Barhorst, has cultivated a culture of success and a commitment to providing exceptional service to our clients.

Our Services

At Iscential, we provide a full range of risk management, insurance, and financial services to individuals, families, and businesses. Our services include:

  • Insurance: We offer a wide range of insurance products, including auto, motorcycle, boat, homeowners, life, farm, flood, commercial, employee & individual benefits, workers compensation, administrative services, annuities, mortgages, mutual funds, pensions, long-term savings plans, and health and productivity services.

Risk Management

Iscential believes that risk management is essential to protecting one's assets. Our team of experts works with clients to identify potential exposure to loss and develop customized risk management strategies to mitigate those risks.

Financial Services

In addition to insurance services, Iscential also offers financial services to help individuals and businesses achieve their financial goals. Our financial services include investment advice, retirement planning, and estate planning.

Our Philosophy

At Iscential, we believe in challenging the status quo and taking a tailored approach to each client's unique situation. Our goal is to provide trusted advice and peace of mind to our clients. We believe that our clients' interests are our best interests, and we work tirelessly to ensure that our clients receive the best possible service.

Our Values

At Iscential, we value:

  • Integrity: We are committed to honesty and transparency in all our dealings.
  • Excellence: We strive for excellence in everything we do, from providing exceptional customer service to developing innovative solutions for our clients.
  • Collaboration: We believe in working together as a team to achieve our goals and provide the best possible service to our clients.
  • Innovative Thinking: We challenge the status quo and look for new and creative ways to solve our clients' problems.

What Sets Us Apart

At Iscential, we stand out from the competition due to our commitment to providing personalized service and customized solutions for our clients. We take the time to understand our clients' unique needs and provide tailored advice and guidance to help them achieve their goals.

Reviews
Positive: The positive comments highlight the agency's exceptional customer service, professionalism, and expertise in various insurance areas, with many reviewers praising their agents for being knowledgeable, responsive, and going above and beyond to meet their needs.
Negative: One reviewer had a disappointing experience with the agency, citing unhelpful and rude service from a representative.

Exceptional Customer Service

The majority of reviewers praised Iscential Insurance Agency for their exceptional customer service. Several reviewers mentioned that their agents, including Gabi, Moises, Kayla, Salina, Fraser, and Melissa, were knowledgeable, responsive, and went above and beyond to meet their insurance needs. Many reviewers appreciated the personalized attention and guidance provided by these agents, who took the time to explain complex insurance concepts and options in a clear and concise manner.

Professionalism and Expertise

Reviewers praised the agency's professionalism and expertise in various insurance areas, including auto, home, liability, business, and health insurance. They appreciated the agents' willingness to explore alternative insurance options and provide tailored solutions to meet their specific needs.

Communication and Follow-up

Several reviewers praised the agency's communication and follow-up efforts. They appreciated the agents' prompt responses to their questions and concerns, as well as their ability to follow up and ensure that their insurance needs were met.

Disappointing Experience

However, one reviewer had a negative experience with the agency. They mentioned that they were billed by their mortgage company, despite not having escrow, and that the agency's representative, Tiera Locke, was unhelpful and rude.

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