It's all about trust: 24 Hour Customer Service
At T&O Refrigeration, our mission is to provide exceptional service, installation, and maintenance solutions for commercial refrigeration equipment. With a reputation for excellence built on honesty, integrity, and a focus on customer experience, we've earned the trust of leading grocery retailers across the Southeastern United States. For over 35 years, we've been dedicated to delivering high-quality products and services, ensuring that our customers' businesses run smoothly and efficiently.
Our Story
Founded in 1987, T&O Refrigeration started as a small, family-owned business with a passion for refrigeration and customer service. Over the years, we've grown into one of the largest independently owned refrigeration contracting companies in the Southeast. Our commitment to exceptional service, installation, and maintenance has earned us a reputation as a trusted partner for many leading grocery retailers.
Our Values
At T&O Refrigeration, we believe that honesty, integrity, and a focus on customer experience are essential to building strong relationships with our customers. We've developed a strong reputation for delivering on-time, top-quality, and competitively priced projects, which has enabled us to maintain a loyal customer base.
Our Services
Our team of experienced and highly-trained professionals offers expert installation, repair, and maintenance services for a wide range of refrigerated equipment, including:
- Multiplex refrigeration systems
- Food preparation rooms
- Walk-in coolers
- Refrigeration retrofits
- Ice machines
- Refrigerated warehouses
- Store fixtures
- Display cases
- Shelving
- Secondary Coolant
- HVAC equipment
- Computerized refrigeration and environmental controls
We provide 24/7 service and emergency repair to ensure our customers' businesses remain operational and efficient. Our services include:
- Emergency service and repair
- Installation
- Service and maintenance
- Remodels and retrofits
- Renovations and upgrades
Join Our Team
We're always looking for motivated and experienced professionals to join our team. As an employee, you'll enjoy competitive benefits, including 100% paid health insurance, 401(k) matching, dental, vision, life, and AFLAC benefits, and more. If you're passionate about refrigeration and customer service, we encourage you to explore our current job opportunities.
Why Choose T&O Refrigeration?
By choosing T&O Refrigeration, you can expect:
- Expertise in commercial refrigeration installation, repair, and maintenance
- 24/7 service and emergency repair
- High-quality products and services
- Competitive pricing
- Professional account management
- Nationwide technical training and certification programs
- Data and technology investment
National Coverage with Local Support
As part of CoolSys, we're committed to delivering complete lifecycle solutions, including energy optimization, engineering, and design, as well as service and maintenance, and remodeling and replacement programs. With our national presence and local support, you can rely on us to keep your business running smoothly and efficiently.
Dangerous Driving and Unprofessional Behavior
Several reviewers have expressed concern over the aggressive and reckless driving habits of the company's drivers. They have reported instances of tailgating, speeding, weaving in and out of traffic, and even cutting off other vehicles. Some drivers have been accused of flashing their headlights, giving the middle finger, and even attempting to pass vehicles while pedestrians are walking alongside the road.
Poor Customer Service and Response
There have been complaints about the company's lack of response to customer concerns and issues. Some reviewers have reported that their incidents have not been taken seriously, and they have been left feeling frustrated and angry.
Mixed Reviews on Quality of Service
While some reviewers have praised the company for keeping refrigeration units in good condition, others have reported issues with the performance of the units. There have been complaints about the company's gas pumps and the lack of courteous service from drivers.
Overall Experience
Unfortunately, the majority of reviewers have had a negative experience with the company. Many have reported feeling frustrated, angry, and even threatened by the behavior of the company's drivers.
Contrast and Improvement
On the other hand, a few reviewers have had positive experiences with the company. One reviewer praised the driver for being "completely professional and amazing" at his job. Another reviewer reported that the driver helped keep their meat fresh at Publix.
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