Business Details
10 Years
experience
Emergency
services
Expert Computer Repair & IT Services in Florence
Founded in 2016, FTS Computer Repair has become the trusted technology solutions provider on Oregon's coast. With over 24 years of combined industry experience, including specialized training through eight years of service in the U.S. Air Force, our owner-operator Jolene Jo brings military-grade technical expertise to both residential and commercial clients. We specialize in comprehensive computer diagnostics, hardware/software repairs, and customized IT management solutions for small businesses. Our commitment to community extends beyond technical services through equipment donations to local nonprofits and active participation in coastal community projects.Recognized with four consecutive 'Best of Florence' awards and the 2019 Siuslaw Award for Excellence in Customer Service, we maintain rigorous technical certifications while prioritizing clear communication without industry jargon. Our family-operated business combines professional excellence with personalized service, treating every client as a valued neighbor in our coastal community.
Services
Computer Repair
IT Services
Virus Removal
Hardware Upgrades
Tech Support Membership
Device Tutoring
Cybersecurity Protection
Remote Assistance
Computer Tune-Up
Data Backup
Details
- Year established: 2016
Highlights and features
- We guarantee our work with no hidden fees or additional charges
- Renowned reliability with 24/7 security protection solutions
- Military-trained technicians with 24+ years of combined experience
- Community-focused service treating clients as valued neighbors
- Award-winning customer support with four consecutive 'Best of Florence' awards
What people say
Professional repairs
Exceptional customer service
Knowledgeable technician
Quick turnaround
Patient explanations
Services
Computer Repair
Our comprehensive computer repair service addresses both Mac and PC systems with hardware diagnostics, software troubleshooting, and component replacement. With over 24 years of experience and military-grade technical training, we handle everything from cracked screens to complex system failures. Our certified technicians provide transparent pricing with a $85 flat-rate diagnostic fee that applies toward final repairs.
IT Services
Customized IT management solutions keep small business technology secure and reliable. Our services include remote monitoring, endpoint protection, preventative maintenance, and data backups with 24/7 security protection. We offer tailored support plans starting at $45/month for two devices, featuring unlimited remote sessions and personalized technician access.
Virus Removal
Professional virus and malware removal service eliminates security threats with advanced diagnostic tools and military-grade cybersecurity expertise. We provide complete system scans, infection removal, and security reinforcement to protect sensitive data. Our technicians also offer preventive education to help clients avoid future security breaches.
Hardware Upgrades
Extend your device's lifespan with strategic hardware upgrades including memory expansion, SSD installation, and component replacements. Our technicians assess system performance to recommend cost-effective upgrades that restore optimal functionality. We provide clear cost-benefit analysis before any upgrade implementation.
Tech Support Membership
Our subscription-based tech support membership offers unlimited remote assistance, monthly tune-ups, and priority service for residential clients. For $45/month (plus $20/month for additional devices), members receive proactive system maintenance, software troubleshooting, and direct access to owner-technician Jolene Jo without automated phone systems.
People
Jolene Jo
Owner & Technician
Military-trained computer science professional with 24+ years experience. Served as Air Force Client Systems Technician and IT Asset Manager. Four-time 'Best of Florence' award winner and 2019 Siuslaw Award recipient for customer service excellence.
Questions
What services does FTS Computer Repair offer?
We provide computer diagnostics, hardware/software repairs, virus removal, IT management for small businesses, tech support memberships, and device tutoring services for both Mac and PC systems.
Do you offer emergency repair services?
Yes, we provide flexible scheduling with emergency service options available. Contact us via text at 541-590-2474 for urgent technology issues requiring immediate attention.
What are your business hours?
We operate by appointment Monday-Friday 12:00-14:00 and offer Saturday walk-ins 12:00-14:00. Remote support is available for tech support members outside regular business hours.
Do you repair mobile devices?
We offer limited tablet repair services including screen replacement and battery changes. For smartphone hardware repairs, we recommend Moon Dance Repair in Coos Bay for specialized mobile device services.
What payment methods do you accept?
We accept major credit cards, cash, and checks for our repair services. Payment options are clearly communicated before any repair work begins to ensure transparent transactions.
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