Business Details
50+ Years
experience
Emergency
services
Your Trusted Towing and Auto Repair Experts in Lee, MA
Founded in 1963, RW's Towing has evolved from a small tow truck operation into a trusted family-owned business serving Western Massachusetts and beyond. Our three-generation legacy began with Robert W. Brunell and continues today with a dedicated team offering towing, auto repair, fleet maintenance, and dumpster rental services. We prioritize customer care, combining advanced technology with personalized service to ensure reliability during critical moments. Our technicians and drivers are trained to handle emergencies efficiently, from roadside assistance to heavy-duty towing.With a focus on preventative maintenance and transparent communication, we aim to restore clients to their pre-crisis state while building lasting community relationships. Our commitment to quality is reflected in our AAA affiliation, state-certified inspection services, and recognition as a preferred provider for local businesses and government agencies.
Services
Towing Services
Auto Repairs
Car Rentals
Roll-Off Dumpsters
Roadside Assistance
Fleet Maintenance
State Inspections
Details
- Year established: 1963
Highlights and features
- We offer 24/7 emergency towing services with a fleet of 12 vehicles.
- Family-owned operation with three generations of automotive expertise.
- Certified technicians handle all domestic and import vehicle repairs.
- Competitive pricing for rentals, inspections, and maintenance packages.
- Recognized by 158+ Google reviews for prompt, professional service.
Associations and certifications
- AAA
What people say
Knowledgeable and professional
Helpful staff
Great experience
Fair price
Quick response
Services
Towing Services
Our 24/7 towing services handle light-duty to heavy-duty vehicle recovery using flatbeds, integrated trucks, and rotators. We serve both individuals and commercial clients across Southern Berkshire County. With 12 vehicles and specialized equipment, we ensure safe transport for cars, trucks, and heavy machinery.
Auto Repairs
Our state-certified technicians perform preventative maintenance and repairs for domestic and import vehicles. Services include diagnostics, brake work, tire changes, and engine repairs. We use modern diagnostic tools and offer competitive pricing for both scheduled maintenance and emergency repairs.
Car Rentals
We provide short- and long-distance Ford Fusion rentals with flexible pricing options. Our fleet includes daily and weekly rates with mileage allowances. Rentals include roadside assistance and are available for local or interstate travel needs.
Roll-Off Dumpsters
Residential and commercial dumpster rentals in 10- to 30-yard sizes serve construction, renovation, and cleanup projects. We deliver containers directly to job sites and handle non-hazardous waste disposal with clear pricing based on size and duration.
Roadside Assistance
Our 24/7 roadside service includes tire changes, jump starts, and vehicle recovery. AAA-affiliated technicians respond quickly to incidents on the Mass Pike and local roads. We prioritize customer safety and comfort during unexpected breakdowns.
People
William Bill Brunell
President
Second-generation leader since 2008, Bill focuses on community service and emergency assistance. Fourth-generation firefighter and Lee High sports supporter with 30+ years in the business.
Becky Brunell
Office Manager
Co-owner managing customer service and dispatch operations. Ensures smooth administrative functions while maintaining family values in daily operations.
Jake Brunell
Automotive Technician
Third-generation technician with automotive technology degree and CDL certification. Studying diesel engines at UTI Norwood to expand technical expertise.
Kelsey Brunell
Customer Service Manager
Third-generation team member handling inspections, marketing, and client relations. Graduated from Westfield College with focus on business operations and community engagement.
Scott Carolotto
Service Coordinator
Handles appointment scheduling and parts ordering while ensuring efficient shop operations. Known for maintaining smooth service workflows and customer communication.
Questions
What services does RW's Towing offer?
We provide towing, auto repair, fleet maintenance, dumpster rentals, and 24/7 roadside assistance in Western Massachusetts.
Are you open on weekends?
Our office is open Monday-Friday 8:00 AM-5:00 PM. Emergency towing services operate 24/7 including weekends.
Do you accept credit cards?
Payment options aren't specified in our materials, but we recommend calling directly at 413-243-0946 for current payment methods.
Can I rent a car from RW's Towing?
Yes, we offer Ford Fusion rentals for local and long-distance travel with flexible daily/weekly pricing options.
Do you handle commercial fleet maintenance?
Yes, we service local businesses and government agencies with scheduled maintenance, alignments, and emergency repairs for commercial vehicles.
Are you a state-certified inspection station?
Yes, we're a Class D inspection station (#PB004560) providing annual safety inspections for commercial and non-commercial vehicles in Massachusetts.
