Business Details
28 Years
experience
Emergency
services
Trusted IT Support & Cybersecurity Solutions in Upstate NY
Empire Technology Solutions has been delivering comprehensive IT solutions to Upstate New York businesses since 1998. Our team of certified professionals specializes in proactive technology management, combining 24/7 monitoring with personalized support to minimize downtime and enhance operational efficiency. We offer tailored services including cloud computing, cybersecurity, and VoIP systems, backed by strategic partnerships with industry leaders like Microsoft and Lenovo. Our approach focuses on understanding each client's unique needs, providing cost-effective solutions that evolve with technological advancements.With two local offices and a commitment to rapid response times, we ensure businesses maintain secure, reliable IT infrastructure. Our proven track record demonstrates expertise in implementing multi-layered security protocols, HIPAA-compliant systems, and scalable technology solutions that support long-term growth while maintaining strict compliance with evolving regulations.
Services
Managed Services
Cloud Services
Cyber Security
VoIP Telephones
Employee Security Training
Vendor Management
Cabling Projects
Digital Signage
Technology Consulting
Details
- Year established: 1998
Highlights and features
- 22 years of proactive IT management experience
- 24/7 proactive monitoring and maintenance
- Predictable flat-rate pricing plans
- Partnerships with Microsoft, Lenovo, and HPEnterprise
- Rapid response times for critical issues
What people say
Promptly dealt with emergencies
Top-notch customer service
Rapid response times
Proactive security measures
Cost-effective solutions
Services
Managed Services
Proactive technology management with 24/7 monitoring and maintenance. Our flat-rate plans ensure predictable costs while preventing system failures. Expert technicians handle daily checkups, security updates, and help desk support to maintain optimal performance and minimize business downtime.
Cyber Security
Comprehensive security solutions featuring threat prevention, encrypted communications, and multi-layered backups. Our specialists implement HIPAA-compliant systems, multi-factor authentication, and ongoing monitoring to protect against evolving cyber threats while ensuring regulatory compliance for various industries.
Cloud Services
Secure cloud infrastructure enabling remote work capabilities with Microsoft Exchange integration. Our solutions provide encrypted file sharing, mobile device management, and scalable storage options while maintaining compliance with data protection regulations and business continuity requirements.
VoIP Telephones
Modern cloud-based communication systems with enterprise-level features. Our hosted PBX solutions offer automated attendants, call routing, and mobile integration with predictable monthly pricing. Systems include remote monitoring and business continuity features during outages.
Employee Security Training
Specialized programs to prevent social engineering attacks through staff education. Our training addresses phishing prevention, password security, and data protection protocols to reduce human error as a security vulnerability while maintaining compliance with industry standards.
Questions
What IT services do you offer for small businesses?
We provide managed services, cybersecurity solutions, cloud computing, VoIP systems, and technology consulting tailored to small business needs.
How do you handle emergency IT issues?
Our 24/7 support team responds promptly to critical issues with remote assistance and on-site service while following safety protocols.
Are your services HIPAA compliant?
Yes, our cloud services and security solutions include HIPAA-compliant encrypted communications and business associate agreements.
Do you work with existing IT departments?
We complement in-house IT teams through collaborative partnerships, providing additional expertise and specialized support when needed.
What cybersecurity measures do you implement?
We deploy multi-layered protection including threat management, encrypted devices, multi-factor authentication, and continuous monitoring against evolving threats.
How are service costs structured?
We offer predictable flat-rate plans for managed services with transparent pricing and no hidden fees for all technology solutions.