Expert Solutions for Your Cooling Needs
At Best Cleaners, we understand that you lead a busy life, and finding time to get your clothes cleaned can be a challenge. That's why we offer convenient, FREE delivery services to our clients throughout the region. Our mission is to provide the best client service, the best garment care, the best technology, and the best staff to make your life easier.
Our Story
Best Cleaners was founded in 2005 by Tim and Catherine McCann, who brought years of large company experience to form a family-owned and operated business. We have grown to five locations across the Capital Region, earning a reputation for impeccable client service, quality, and convenience. Our team has consistently delivered on these promises for over 15 years, and we are thrilled to be an integral part of the community.
Our Services
We offer a range of services designed to make your life easier. Our free pick-up and delivery service allows you to schedule a pick-up at your convenience, and we'll take care of the rest. Our mobile app keeps you updated on the status of your garments, and our Laundry Club bag has been upgraded to a heavy-duty nylon tote. We also offer restoration services, corporate/commercial services, and express drop-off and pick-up.
Our Commitment
At Best Cleaners, we are committed to providing the best client service in New York. We have consistently been recognized on local and regional "best of" lists and have been ranked in the top 30 cleaners nationwide since 2007. We were also named to the Inc. 500 | 5000 America's Fastest-Growing Companies by Inc. Magazine in 2011, 2012, and 2013.
What Our Clients Say
Don't just take our word for it; our clients rave about our service. "I had a very nice experience getting my leather coat repaired. The staff is extremely friendly and professional." - Tim Thomson. "They picked up and dropped off my dry cleaning. Fantastic job. Quick and relatively effortless. Friendly and easy to communicate with." - Jenell Horn. Read more testimonials from our satisfied clients.
Overall Experience
The overall experience with Best Cleaners is positive, with many customers praising their efficient and reliable service, convenient pickup and delivery options, and high-quality cleaning results. Several reviewers appreciated the free pickup and delivery service, which made it easy for them to get their clothes cleaned without having to leave their homes.
Customer Service
Many customers praised the excellent customer service provided by Best Cleaners. The staff were described as friendly, helpful, and professional. Some reviewers appreciated the prompt response to their queries and concerns, and the efforts made by the team to resolve any issues that arose.
Quality of Cleaning
The quality of cleaning provided by Best Cleaners was generally praised by customers. Many reviewers reported that their clothes looked great after being cleaned, and some even mentioned that the service exceeded their expectations.
Issues and Concerns
However, some customers did experience issues with the service, including concerns about pricing, communication, and quality control. A few reviewers reported that they were charged high prices for certain services, while others experienced delays or issues with their orders. Some customers also mentioned that the company's communication could be improved, and that they did not always receive timely updates on their orders.
Summary of Reviews
Best Cleaners generally received positive reviews from customers, with many praising the convenience, quality, and customer service provided by the company. However, some customers did experience issues with pricing, communication, and quality control, which affected their overall satisfaction with the service.
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