Business Details
29 Years
experience
Emergency
services
Trusted IT Services & Cybersecurity Solutions
Allied Communications has been delivering technology, communication, and cybersecurity solutions for over 25 years. Established in 1997 as a Connecticut-certified woman-owned enterprise, we serve businesses nationwidefrom small local operations to Fortune 500 companies. Our expertise spans unified communications, managed IT services, and contact center solutions tailored to industries like gaming, hospitality, healthcare, and education. With 45% market share on the Las Vegas Strip and 50% in Atlantic City, we combine 24/7 support, guaranteed SLAs, and a battle-tested implementation methodology to ensure seamless transitions and optimal system performance.Our team of certified professionals brings decades of combined experience in enterprise technology, prioritizing client needs through scalable, secure solutions that address current challenges while planning for future growth.
Services
Managed IT Services
Unified Communications
Cybersecurity Solutions
Cloud Services
Contact Center Systems
Network Implementation
Business Continuity
UCaaS Platforms
CCaaS Solutions
Private Cloud Services
Details
- Year established: 1997
Highlights and features
- 25+ years of experience serving Fortune 500 companies and local businesses
- 24/7 support with guaranteed service-level agreements
- Tailored solutions for gaming, healthcare, education, and enterprise sectors
- Proven implementation methodology for projects ranging from 2 to 8,000 endpoints
- 45% market share on the Las Vegas Strip and 50% in Atlantic City
What people say
Seamless implementation process
Impeccable support team
24/7 availability ensured
Creative solutions provided
Highly recommend services
Services
Managed IT Services
Our managed IT services provide continuous monitoring, proactive maintenance, and rapid issue resolution for business-critical systems. We handle infrastructure management, security updates, and performance optimization while your team focuses on core operations. With 24/7 support and guaranteed SLAs, we ensure minimal downtime and maximum productivity across Microsoft 365 environments, cloud platforms, and on-premise networks.
Unified Communications
Allied's unified communications platforms integrate voice, video, messaging, and collaboration tools into secure, scalable cloud-based systems. Our proprietary Allied Private Cloud Services (APCS) offers customized UCaaS solutions with enterprise-grade features like call recording, CRM integrations, and advanced analytics. Designed for hybrid work environments, these systems enable seamless communication across mobile, desktop, and on-site teams in healthcare, education, and enterprise sectors.
Cybersecurity Solutions
We implement comprehensive cybersecurity frameworks to protect against data breaches and cyber threats. Our services include endpoint protection, network monitoring, security operations center (SOC) support, and employee training programs. For healthcare clients, we ensure HIPAA compliance through encrypted communications and audit-ready systems. All plans include proactive threat detection and incident response protocols to minimize business disruption.
Contact Center Systems
Our contact center solutions deliver omnichannel customer engagement through voice, chat, email, and SMS integration. With intelligent call routing, workforce management tools, and AI-powered analytics, these systems improve first-call resolution rates and customer satisfaction. We specialize in large-scale deployments for gaming and hospitality clients, supporting complex IVR systems, multi-property operations, and real-time performance dashboards.
Private Cloud Services
Allied Private Cloud Services (APCS) offers purpose-built cloud communications tailored to enterprise requirements. Unlike generic UCaaS platforms, our solution provides full customization, seamless scalability, and transparent pricing models. We handle complete lifecycle management from initial deployment to ongoing maintenance, with specialized implementations for gaming facilities requiring high-density analog device support and mission-critical uptime guarantees.
People
Filomena Rees
Chief Executive Officer
As CEO of Allied Communications, Filomena Rees leads strategic growth initiatives and maintains the company's commitment to client-focused technology solutions. With over two decades in enterprise communications, she oversees operations across gaming, healthcare, and education sectors.
Steffania Volto
Chief Operating Officer
Steffania Volto manages day-to-day operations at Allied Communications, ensuring efficient delivery of managed services and implementation projects. Her leadership focuses on process optimization and maintaining the company's 24/7 support standards across national client deployments.
Jonathan Rees Jr.
Head of Technology
Jonathan Rees Jr. directs technology strategy and innovation at Allied Communications. With expertise in unified communications and cloud infrastructure, he leads the development of proprietary solutions like Allied Private Cloud Services for enterprise clients.
Armand Gagnon
Director of Managed Services
Armand Gagnon oversees managed services operations, ensuring system reliability and performance for Allied's enterprise clients. He specializes in SLA management and 24/7 support coordination across healthcare and gaming industry implementations.
Chris Siragusa
SVP, Enterprise Gaming & Hospitality Lead
Chris Siragusa leads Allied's gaming and hospitality division, managing deployments across 45% of the Las Vegas Strip and 50% of Atlantic City casinos. With 60+ years combined industry experience, he specializes in PMS integrations and large-scale telephony implementations.
Questions
What industries does Allied Communications specialize in?
We specialize in gaming & hospitality, healthcare, education, nonprofit organizations, and municipal government sectors, with particular expertise in complex enterprise deployments.
Do you offer 24/7 technical support?
Yes, our dedicated service team provides 24/7/365 monitoring and rapid response for all managed service clients, with guaranteed service-level agreements.
Can you handle large-scale enterprise implementations?
Our team has successfully deployed systems ranging from 2 to 8,000 endpoints, including 160,000+ gaming hospitality ports and 56 casino hotel properties.
Are your communications systems HIPAA compliant?
Yes, we implement HIPAA-compliant communication solutions for healthcare clients, including secure messaging, encrypted data transmission, and audit-ready systems.
What makes your cloud services different from competitors?
Our proprietary Allied Private Cloud Services (APCS) offers full customization, transparent pricing, and specialized features for enterprise clients unlike generic UCaaS platforms.
Do you provide cybersecurity protection?
We include endpoint security tools in all plans, with optional SOC services and employee training programs to reduce breach risks for businesses of all sizes.
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