We Fix Chimneys: The Chimney Tells the Story!
Expert Chimney & Fireplace Services in Dallas, Houston, & Oklahoma City
Masters Services stands as a trusted leader in chimney and fireplace services across Texas and Oklahoma. With over 25 years of experience, we deliver exceptional care and professional expertise to keep your fireplace and chimney in optimal condition.
Our Commitment to Excellence
Our team of certified and experienced technicians prioritize safety and quality, adhering to the highest standards of the National Fire Protection Association (NFPA) Code 211. We utilize the latest technology and tools to perform comprehensive inspections, repairs, and installations. Additionally, our certified Master Chimney Technician holds the most certifications in both Texas and Oklahoma.
Comprehensive Services
From preventative maintenance to comprehensive repairs and installations, we offer a wide range of services to meet all your chimney and fireplace needs.
Our service offerings include
- Chimney Sweeping & Inspections: Comprehensive assessments with camera inspections, ensuring thorough cleaning and identifying potential issues.
- Chimney Repairs & Installations: Addressing structural damage, leaks, and deficient caps, plus professional installations of new chimneys and fireplaces.
- Fireplace Repair & Installation: Expert repairs for wood-burning and gas fireplaces, along with comprehensive installations of new fireplaces.
- Masonry Repairs & Inspections: Comprehensive evaluations and repairs for all aspects of your chimney structure.
Passion for Customer Satisfaction
At Masters Services, we value building relationships with our customers. We prioritize clear communication, transparency, and exceptional customer service. We take the time to understand your needs, providing honest assessments and personalized recommendations.
Why Choose Masters Services?
- Family-owned and operated with over 25 years of experience
- Team of certified and highly skilled technicians
- Commitment to safety and adherence to industry standards
- Comprehensive and customized service offerings
- Unparalleled customer service and personalized attention
Poor Quality of Work and Misleading Sales Tactics
Several customers have had poor experiences with Master Services Inc., a company that provides chimney inspection and repair services. The reviews are filled with complaints about the company's subpar workmanship, poor communication, and misleading sales tactics.
Lack of Quality Control
One customer, Ugur Pinar, gave the company a 1-star review, stating that the work they did was of poor quality and that the company made a lot of excuses and false statements. He also mentioned that he found many mistakes and damages to his existing roof and shingles. Matt K. had a similar experience, where the company tried to sell him a $4,000 chimney cap that he didn't need, and then charged him for an inspection that he didn't authorize.
Misleading Sales Tactics
Matt K. also accused the company of using misleading sales tactics, specifically targeting elderly customers. Eddie A. had a similar experience, where the company tried to sell him a chimney repair that didn't solve the problem, and then told him to change the cap on the top of the chimney, which didn't resolve the issue either.
Poor Customer Service
Eddie A. also mentioned that the company's customer service was poor, as he had to call the office multiple times to get someone to respond to his concerns. The manager never returned his calls, and the company failed to honor its warranty.
Exceptional Experience
However, one customer, Asheya W., had a positive experience with the company. She gave them a 5-star review, stating that Cody and his partner were professional, efficient, and provided excellent customer service.
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