Customergauge US

At CustomerGauge, we empower the world's largest brands to unlock the power of customer experience and drive revenue growth. Our mission is to help businesses leverage real-time feedback from their B2B value chain to improve customer satisfaction, reduce churn, and increase revenue. With our cutting-edge technology and expertise, we help companies overcome the challenges of collecting and acting on customer feedback at scale.

Industry Solutions

We specialize in serving Consumer Packaged Goods (CPG) companies, helping them navigate the complexities of the digital-first world. Our solutions are designed to give our clients a competitive edge in the market by providing real-time insights and enabling them to make data-driven decisions.

Product Solutions

Our account experience software is designed to help businesses remove silos and start acting on B2B customer feedback in real-time. Our platform is designed to provide a 360-degree view of the account base, enabling teams to gain visibility into at-risk and high-value accounts. With CustomerGauge, businesses can track upsells, cross-sells, and referrals, as well as predict revenue and churn.

How We Work

Our platform is designed to work seamlessly with your existing systems and processes. Our software is built to capture channel feedback through email, SMS, pop-ups, call centers, and WhatsApp. Once the feedback is captured, our platform converts the data into actionable insights that can be acted upon by your frontline teams.

Key Features

• Automatic case management, allowing you to distribute feedback to frontline managers in real-time
• Customizable dashboards to track key performance indicators (KPIs) and metrics
• Real-time feedback and analytics, enabling you to respond quickly to customer concerns
• 360-degree view of the account base, providing visibility into at-risk and high-value accounts
• Revenue simulator to predict the impact of NPS on your bottom line

The CustomerGauge Advantage

With CustomerGauge, you'll have access to a team of experts who understand the complexities of the CPG industry. Our platform is designed to help you overcome the challenges of collecting and acting on customer feedback at scale. By partnering with us, you'll be able to drive revenue growth, reduce churn, and improve customer satisfaction.