Total Customer Satisfaction is Our Goal!
Our Story
At Mike's Superior Automotive, we pride ourselves on providing top-notch auto repair and exhaust services in Enumclaw, WA. With a rich history dating back to 2006, our family-owned and operated business has built a reputation for excellence, honesty, and reliability. Our team of highly skilled technicians, led by owner Mike, is committed to delivering exceptional workmanship and customer satisfaction.
Our Services
At Mike's Superior Automotive, we offer a wide range of services to cater to all your auto repair needs. From routine maintenance to complex repairs, our expert technicians are equipped to tackle any job. Whether you drive a foreign or domestic vehicle, our team of ASE-certified technicians will work with you to diagnose and resolve any issues.
Repairs
Our primary goal at Mike's Superior Automotive is to provide exceptional workmanship and customer satisfaction. We believe in transparency and will walk you through every step of the repair process, from diagnosing the issue to recommending the best course of action. With our state-of-the-art facility and top-of-the-line equipment, you can trust that your vehicle is in good hands.
Maintenance
Regular maintenance is crucial to ensuring the longevity and performance of your vehicle. Our expert technicians will work with you to develop a customized maintenance plan, based on the manufacturer's recommended schedule. We understand that every vehicle is unique, and our team will tailor a plan to meet your specific needs.
Satisfaction Guarantee
At Mike's Superior Automotive, we're committed to delivering exceptional service and unparalleled customer satisfaction. If you're not entirely satisfied with our work, we'll work with you to resolve the issue. We stand behind our work and pride ourselves on building lasting relationships with our customers.
Customer Reviews
Don't just take our word for it - here's what our satisfied customers have to say:
+ Mike and his team fixed my husband's truck when we really needed it. They were professional, quick, very helpful and for a great price! We will be coming back if we need anything. Thanks guys! - Tabetha H.
+ Mike got me right in and even went to pick up my vehicle for me. He did the repair quickly so I only had to miss a day of work and then saved me 200 bucks! I'm very grateful! Highly recommended! - Connie P.
Customer Service and Experience
The majority of customers praised the excellent customer service and experience at this shop. They appreciated the helpful and friendly staff, who went above and beyond to ensure their needs were met.
Work Quality and Timeliness
Many customers were impressed with the high-quality work and timely completion of repairs. They appreciated the attention to detail and professionalism of the staff, which resulted in their vehicles being repaired or serviced to their satisfaction.
Issues with Communication and Part Ordering
However, one customer had a negative experience due to poor communication and mismanagement of part ordering, which led to delays and frustration.
Overall Sentiment
The overall sentiment is positive, with most customers expressing satisfaction and appreciation for the shop's services.
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