Business Details
Your Trusted Rug & Carpet Experts in Virginia Beach
At Mark Gonsenhauser's Rug & Carpet Superstore, we have dedicated ourselves to becoming Virginia Beach's premier destination for premium rugs and carpets. With over a decade of experience serving the Hampton Roads community, our team of expert interior design consultants helps clients find the perfect rug to complement their style and space. Our commitment to quality is evident in our extensive inventory of over 1,000 rugs, including bold contemporary designs and elegant traditional patterns. We offer exclusive services like our 3-day in-home trial, allowing customers to test rugs in their own environment before committing. Our certified professionals provide expert rug cleaning and repair services for all materials, including delicate silk and antique wool.Backed by glowing customer testimonials praising our personalized service and exceptional results, we maintain a showroom featuring one of the largest rug selections in the region. Our team's deep expertise in rug appraisal, customization, and installation ensures every client receives tailored solutions. We guarantee satisfaction through transparent pricing, no-pressure sales approach, and comprehensive after-sales care. Our decades of combined experience in rug restoration and our state-of-the-art cleaning facilities enable us to handle even the most valuable heirloom pieces. We maintain strict quality control standards across all services, from pet urine extraction to moth proofing, ensuring lasting beauty and durability for every rug.
Services
Rug Cleaning
Custom Rugs
In-Home Trial
Rug Repair
Carpet Installation
Rug Appraisal
Pet Urine Extraction
Moth Proofing
Highlights and features
- We offer 3-day in-home rug trials with free returns
- Our team includes certified rug cleaning specialists
- We maintain Virginia Beach's largest rug inventory
- We provide custom rug design and sizing options
- Our staff includes experienced interior design consultants
What people say
Knowledgeable passionate staff
Incredible Oriental Rug cleaning
Perfect service from everyone
Brand new rug appearance
Endless choices of high quality
Services
Rug Cleaning
Our expert technicians provide thorough hand cleaning for all rug types, including delicate silk and antique wool. We use specialized techniques to remove stains while preserving fibers. Our process restores vibrancy to colors and eliminates odors, ensuring your rugs look and feel fresh.
Custom Rugs
Create the perfect rug for your space with our customization options. Choose from any color, size, and design to match your decor. Our designers help visualize patterns and dimensions that complement your room's aesthetics while meeting functional requirements.
In-Home Trial
Test rugs in your home environment before purchasing. Take up to three options home for three days to evaluate how they work with your lighting and furniture. Return unwanted selections at no cost for hassle-free decision making.
Rug Repair
We specialize in repairing damaged rugs, including fringes, edges, and worn areas. Our technicians handle antique restoration and moth damage repair. We maintain original construction techniques to preserve the rug's integrity and value.
Carpet Installation
Our experienced team installs carpets and rugs with precision. We provide padding selection guidance and ensure proper stretching for wrinkle-free results. We handle both residential and commercial installations with minimal disruption to your space.
People
Mark Gonsenhauser
Owner
With over 12 years serving Hampton Roads, Mark leads our team with deep industry knowledge. He oversees operations ensuring quality standards across rug selection, cleaning, and customer service.
Christian
Interior Design Consultant
Expert rug specialist with exceptional visualization skills. Christian helps clients find perfect rug solutions through personalized consultations and precise inventory knowledge.
Rhonda
Rug Cleaning Specialist
Certified professional managing rug cleaning operations. Rhonda provides accurate estimates and ensures proper handling of delicate and antique pieces during cleaning processes.
Wanda
Customer Service Manager
Experienced team member coordinating customer interactions. Wanda ensures smooth communication between clients and service teams for seamless rug purchasing and care experiences.
Alex
Delivery Supervisor
Professional delivery team lead handling rug transportation and installations. Alex ensures careful handling of all rugs during delivery and placement under furniture.
Questions
What is your 3-day in-home trial policy?
Take up to three rugs home for three days to test with your decor. Return unwanted selections at no cost for risk-free decision making.
Do you clean antique and delicate rugs?
Yes, our certified technicians specialize in cleaning antique wool and silk rugs using gentle methods that preserve fibers and colors.
Can I get custom-sized rugs?
We offer full customization including any size, color, and design to create the perfect rug for your specific space requirements.
What rug repair services do you offer?
We handle fringe repair, moth damage restoration, and edge reinforcement using traditional techniques to maintain rug integrity and value.
Do you provide professional rug installation?
Yes, our experienced team installs rugs with proper padding and positioning, ensuring secure placement under furniture for optimal presentation.
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