Business Details
9 Years
experience
Emergency
services
Your Trusted Partner for Managed IT & Cybersecurity Solutions
Encompass IT was formed in July 2017 through the merger of two established IT companies, combining decades of enterprise-grade cybersecurity and IT support expertise. We specialize in proactive managed IT services, cybersecurity solutions, and compliance management tailored to small and mid-sized businesses across Connecticut, Massachusetts, and New York City. Our team of certified professionals delivers personalized support with a focus on minimizing downtime, strengthening security postures, and aligning technology with business growth objectives.With a client-centric approach, we provide 24/7 monitoring, rapid response times averaging 13 minutes, and customized solutions for industries including healthcare, legal, manufacturing, and financial services. Our philosophy emphasizes strategic IT as a business enabler rather than a reactive expense, utilizing data-driven decision-making and clear communication to build long-term partnerships with organizations seeking reliable technology stewardship.
Services
Managed IT
Cybersecurity
Compliance Management
Co-Managed IT
Help Desk Support
Penetration Testing
Data Backups
Network Services
Cloud Solutions
VoIP Systems
Details
- Year established: 2017
Highlights and features
- We guarantee 13-minute average response times for IT issues with 24/7 support availability
- Our team holds certifications in cybersecurity frameworks including HIPAA, CMMC, and PCI DSS
- Customized solutions tailored to specific industry requirements rather than generic packages
- Proactive cybersecurity approach combining SentinelOne, Ironscales, and Blumira technologies
- Monthly VCIO strategy sessions included with all managed service plans
What people say
Amazing response time
Expert technicians
Proactive security
Industry-specific solutions
Knowledgeable team
Services
Managed IT Services
Proactive IT infrastructure monitoring and maintenance using Datto RMM to prevent issues before they impact operations. Our services include network security, device management, and data backup solutions tailored to business needs. We implement Dell and Lenovo hardware with hybrid cloud/on-premise solutions to ensure business continuity and scalability for growing organizations.
Cybersecurity Solutions
Comprehensive threat protection combining SentinelOne ransomware defense, Ironscales email security, and Blumira SIEM monitoring. Our proactive approach includes penetration testing, risk assessments, and employee training to create multi-layered defenses against evolving cyber threats while maintaining compliance with industry regulations.
Compliance Management
Specialized compliance services for HIPAA, CMMC, PCI DSS, and FINRA requirements. We conduct risk assessments, implement security controls, and provide documentation to help organizations meet regulatory standards while protecting sensitive data across healthcare, legal, and financial sectors.
Co-Managed IT
Collaborative IT management combining our expertise with internal teams to enhance capabilities. This includes strategic planning, complex project execution, and 24/7 monitoring while maintaining organizational control over IT operations and decision-making processes.
Help Desk Support
24/7 remote and on-site technical assistance for hardware, software, and network issues. Our tiered support system ensures rapid resolution of email configuration problems, user account management, and connectivity issues while maintaining detailed documentation for consistent service delivery.
People
Jimmy Erickson
Co-Owner
With 25+ years in IT, Jimmy specializes in strategic technology solutions for business growth. He co-founded Encompass IT through a merger and focuses on building long-term client relationships with empathetic, business-aligned IT strategies.
Shawn Donaldson
Co-Owner
Shawn brings two decades of IT experience, founding PC Tech Service in 2004 before merging with Computer Port USA. He specializes in transitioning businesses to managed services and developing customized IT support solutions for organizational success.
Mike Joslin
Project Manager
Mike oversees complex IT projects with 8 years of experience in information technology. He specializes in multi-step implementations across various industries, ensuring timely delivery and budget adherence while maintaining technical excellence.
Joshua Ericson
Account Manager
With 12+ years in IT, Josh focuses on building client relationships and understanding business needs. He transitioned from technical roles to account management, helping clients achieve their technology and business objectives through tailored solutions.
Becca McCord
Marketing & Sales Manager
Becca coordinates digital marketing initiatives and client communications with a BA in Media & Communications. She develops strategic content and manages CRM tools to enhance brand visibility and client engagement across IT service offerings.
Questions
What IT services do you offer for small businesses?
We provide managed IT services including cybersecurity, compliance management, cloud solutions, and 24/7 help desk support tailored to small business needs.
How quickly do you respond to IT emergencies?
Critical issues receive immediate response with our average resolution time at 13 minutes through established incident response protocols.
Do you support regulated industries like healthcare and finance?
Yes, we specialize in HIPAA compliance for healthcare providers and FINRA/GLBA requirements for financial institutions with customized security frameworks.
What sets you apart from other IT service providers?
Our proactive approach combines personalized service, rapid response times, and industry-specific expertise without generic package limitations.
Can you help with cybersecurity compliance requirements?
We provide comprehensive compliance solutions including CMMC for government contractors, PCI DSS for retailers, and GDPR for international data protection.
