Creating unforgettable celebrations, one event at a time.
At Iris Cleaners, we take pride in providing top-notch dry cleaning, expert tailoring, and exceptional customer service to the Delray Beach community. Our experienced team, led by owner Iris, has been dedicated to delivering quality, integrity, and customer satisfaction for over 15 years.
Our Story
With a background in the garment cleaning industry since the early 80s, Iris has brought her expertise to Palm Beach County, building a reputation for excellence and trustworthiness. Our team is comprised of experienced professionals who share our commitment to customer satisfaction. We're proud to be part of the Delray Beach community and members of the greater Delray Beach Chamber of Commerce.
Our Services
We offer a range of expert services designed to meet all your garment care needs. Our dry cleaning services include:
- Professional dry cleaning for delicate fabrics, including silks, linens, fine wools, knits, embroidery, formal wear, costumes, lingerie, and wedding gowns
- Expert tailoring and alterations for a perfect fit
- Wedding gown cleaning and preservation to ensure your treasured keepsake remains pristine
- Household item cleaning, including comforters, bedspreads, blankets, sheets, draperies, tablecloths, place mats, carpets, and oriental rugs
Our Commitment
At Iris Cleaners, we're dedicated to providing you with exceptional service, quality, and care. We understand the importance of handling your most valuable garments and delicate fabrics with attentiveness and precision. Trust us to take care of your garments, and we'll return them to you looking like new.
Customer Experiences at Iris Cleaners
Positive Experiences
Some customers have had positive experiences at Iris Cleaners, praising the cleanliness and organization of the store. One customer, Uri Rendon, had a great experience with the owner, Iris, and her staff, who went above and beyond to help him with his dry cleaning needs. Another customer, Cynthia Bruno, praised the seamstress/alterations services. Other customers, such as Gabi DiAngelis, have also had positive experiences, citing the reasonable prices and friendly service.
Negative Experiences
However, several customers have had negative experiences at Iris Cleaners. Some customers have reported that their clothes were damaged or ruined, and the owner, Iris, was unresponsive or unhelpful in resolving the issues. Marissa Farinas reported that her wedding dress was ruined, and Iris refused to take responsibility or offer a refund. Jennet Tirban and Schwartz Business Advisors also reported similar experiences, stating that Iris blamed her employees and refused to take accountability. Nicole Trace reported that her dress was stretched out and became unwearable, and Iris refused to replace it or take responsibility.
Accountability and Customer Service
A common theme among the negative reviews is a lack of accountability and poor customer service. Many customers reported that Iris was unresponsive, rude, or unhelpful when they brought their concerns to her attention. Pnina Scherzer reported that Iris became angry and defensive when questioned about a charge on her receipt.
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