Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for Property Management Solutions
Since 2003, Highland Property Management has been dedicated to delivering exceptional property management services rooted in integrity, responsiveness, and decades of industry expertise. Our team brings over 35 years of combined experience in real estate investment and management, treating every property as if it were our own. We prioritize building strong relationships with residents and property owners while leveraging local market knowledge to maximize investment performance. Our commitment to innovation is evident in our digital tools, including a resident portal for seamless payments, maintenance requests, and lease management.We adhere to strict compliance standards with federal and state housing laws, ensuring transparency and ethical practices. Highlands proven track record includes maintaining near-100% occupancy rates through strategic marketing and proactive property care. Our 24/7 emergency response system guarantees timely support for critical maintenance issues. As active members of the Whitman County Landlord-Tenant Association, we stay at the forefront of industry best practices. Whether managing your investment or helping residents find their next home, we combine professionalism with personalized service to create value for all stakeholders.
Services
Property Management
Resident Services
Maintenance Response
Lease Administration
Online Portal
Details
- Year established: 2003
Highlights and features
- We offer over 35 years of local property management expertise.
- Our team provides 24/7 emergency maintenance response.
- We utilize innovative digital marketing strategies to attract quality residents.
- We maintain a 100% occupancy rate through proactive management.
- We handle all aspects of property management with transparency and care.
Services
Property Management
We provide comprehensive property management for residential investments, including marketing, tenant screening, lease administration, and financial reporting. Our proactive approach ensures properties maintain value while delivering consistent returns for owners. With local expertise and 35+ years of experience, we handle day-to-day operations so owners can focus on growth.
Resident Services
Our resident-focused services include maintenance coordination, rent payments, and lease management through an intuitive online portal. We prioritize responsive communication and 24/7 emergency support to address urgent needs. By fostering positive tenant relationships and maintaining high property standards, we create comfortable living environments that residents are proud to call home.
Maintenance Response
We offer 24/7 emergency maintenance services for critical issues like plumbing failures or electrical outages. Our rapid response system ensures urgent repairs are completed promptly while handling routine maintenance to preserve property condition. This service minimizes disruptions for residents and protects asset value through preventative care.
Lease Administration
Our lease administration covers tenant screening, lease execution, renewals, and compliance with fair housing laws. We conduct thorough background checks and manage all documentation through secure digital systems. This service reduces vacancy risks while ensuring legal compliance and clear communication between owners and tenants.
Online Portal
Residents access a secure portal for rent payments, maintenance requests, and lease information. Owners receive detailed financial reports and property updates through a dedicated owner portal. These digital tools streamline communication, improve transparency, and provide convenient 24/7 access to essential property management functions.
Questions
What property management services do you offer?
We provide full-service management including marketing, tenant screening, lease administration, maintenance, financial reporting, and 24/7 emergency response for residential properties.
How can residents submit maintenance requests?
Residents can submit requests through our online portal or contact our office directly. Emergency issues receive immediate attention during and after business hours.
Do you handle property marketing and tenant placement?
Yes, we use targeted digital marketing and professional showings to attract qualified tenants, conducting thorough background checks before approving applications.
How do property owners receive financial reports?
Owners access monthly and annual statements through their secure online portal, including detailed income/expenses summaries and tax documentation.
Are your services available 24/7?
Our emergency maintenance team is available 24/7 for urgent issues, while standard office operations follow regular business hours with after-hours communication options.
