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Car Nation Auto Sales is a family-owned and operated dealership in Zanesville, Ohio, specializing in high-quality import cars, trucks, and SUVs. We are passionate about providing our customers with exceptional vehicles, exceptional customer service, and an exceptional car buying experience.
Our Commitment to Quality
When you step onto our lot, you'll notice the difference. We take immense pride in offering meticulously chosen vehicles that are clean, reliable, and mechanically sound. Our team meticulously inspects every vehicle before it's allowed to grace our lot. We believe in transparency and accountability, and we're happy to share the documentation on each vehicle's history with you.
Customer-Focused Approach
We understand the anxieties and challenges associated with buying a used car. Our experienced and friendly staff are committed to making the process as smooth, enjoyable, and transparent as possible. We prioritize open communication, personalized attention, and understanding your needs to ensure you find the perfect vehicle for your individual situation.
Our Mission
Our mission is to create a lasting legacy of satisfied customers. We aim to provide an honest, seamless, and enjoyable car-buying experience that surpasses expectations. We are passionate about serving our community and fostering long-lasting relationships with our clients.
What Sets Us Apart
- Emphasis on Quality: We prioritize quality over quantity, offering handpicked vehicles that meet rigorous standards.
- Transparency and Accountability: We openly share vehicle history reports and documentation.
- Personalized Attention: Our dedicated team takes the time to understand your needs and preferences.
- Customer-Focused Process: We guide you through the process and ensure a smooth, enjoyable experience.
- Community Involvement: We are committed to supporting local initiatives and making a positive impact in our community.
Overall Experience
Most customers had a positive experience at Car Nation, with many praising the helpful and knowledgeable staff, particularly Zach, David, AJ, Meghan, and TJ. The car buying process was described as painless, simple, and easy, with many customers feeling grateful for the hassle-free experience.
Staff
The staff at Car Nation were frequently mentioned as a highlight of the experience. They were described as friendly, informative, professional, and polite. Zach, in particular, was mentioned multiple times as being exceptional in his service.
Vehicle Quality
The quality of the vehicles sold by Car Nation was generally praised, with many customers reporting that their cars were clean, well-maintained, and ran great.
Issues with Warranty and Communication
However, a few customers experienced issues with warranty claims and communication. One customer reported that the struts on their car needed to be replaced shortly after purchase, and when they tried to contact the dealership, they were met with unhelpful responses. Another customer experienced issues with a rear power window that was not resolved to their satisfaction.
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