Welcome to Rochester Mazda, a proud member of the Rochester Motor Cars family, where your automotive journey begins. Located right here in Rochester, MN, we've been dedicated to providing top-notch customer service and a level of automotive excellence for over a decade. We believe in creating a transparent and enjoyable car-buying experience that sets us apart from the rest.
At Rochester Mazda, "Experience the Difference" isn't just a slogan; it's a promise we keep every day. We strive to build lasting relationships with our customers, going above and beyond to ensure their satisfaction throughout the entire process, from browsing our extensive inventory to driving off in their dream Mazda.
A Commitment to Value and Transparency
We understand that purchasing a vehicle is a significant investment. Therefore, we are committed to providing our customers with exceptional value and complete transparency. That's why we offer our Best Price upfront, eliminating the need for haggling. We value your time and believe in making the process as smooth and straightforward as possible. Trade-in values are assessed fairly, and we stand behind our offerings with a 7-Day Money Back Guarantee and a 30-Day Exchange Guarantee.
Each new Mazda comes with the peace of mind of a Lifetime Powertrain Warranty, demonstrating our confidence in the quality and durability of our vehicles. Our commitment to excellence extends to our pre-owned vehicles as well, all of which are backed by a 3-month Powertrain Warranty.
Your Automotive Needs Met
At Rochester Mazda, we cater to a wide range of automotive needs. Whether you're searching for a sleek and sporty Mazda MX-5 Miata, a versatile CX-5, or the spacious and luxurious CX-90, we have the perfect Mazda to match your lifestyle. We also offer a selection of certified pre-owned Mazdas, providing you with a reliable and meticulously inspected option. Our team of experienced professionals is here to guide you through the selection process, answer your questions, and help you find the ideal vehicle that fits your needs and budget.
Beyond the Sale
Rochester Mazda's commitment to customer satisfaction extends far beyond the purchase. Our state-of-the-art Service & Parts Center is staffed with certified technicians who are experts in Mazda vehicles, ensuring your car receives the highest quality care. From routine maintenance to complex repairs, we have you covered.
We also understand that convenience is key. That's why we offer Service Pickup & Delivery and schedule appointments that fit your busy life.
Embracing Innovation
We are constantly evolving to meet the changing needs of our customers. Our Express Store is designed to provide a fast and efficient way to purchase a vehicle, allowing you to complete the process entirely online. You can select your vehicle, finance it, and even have it delivered to your doorstep-all without ever stepping foot in a dealership.
Overall Experience
Most customers had a positive experience at Rochester Mazda, with many praising the helpful and knowledgeable staff, particularly salesmen like Isaac Olson, Matthew Higgins, Adrian Hurtado, Taylor Lystad, and Johnny Mangos. They were described as friendly, respectful, and courteous, making the car-buying process smooth and easy.
Positive Aspects
- Friendly and knowledgeable staff
- Smooth and easy car-buying process
- Helpful and respectful salesmen
- Good communication and follow-up
- Fair pricing and no pressure to buy
Negative Aspects
- Some customers experienced overcharging and unnecessary fees
- Poor communication and lack of transparency in the financing process
- Disappointment with the customer service in the finance department
- One customer had a bad experience with the dealership's COVID-19 protocols
Specific Issues
- One customer was overcharged for a battery replacement and experienced poor communication from the service department
- Another customer was unhappy with the finance team's push for GAP coverage and lack of follow-up
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