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At Lillian Vernon, we are dedicated to providing our customers with the highest quality personalized gifts, home decor, and everyday essentials. With over 70 years of experience, we have built a reputation for excellence in personalized products and exceptional customer service.
Our History
Founded in 1951, Lillian Vernon has been a trusted name in the industry for decades. Our story began with a simple mission: to provide customers with unique and personalized items that would make a lasting impression. Over the years, we have remained committed to this mission, expanding our product line to include a vast array of gift items, home decor, and everyday essentials.
Our Services
At Lillian Vernon, we offer a wide range of personalized products and services to cater to our customers' diverse needs. Some of our popular services include:
- Personalized Gifts: Our extensive range of personalized gifts includes monogrammed towels, customized mugs, and personalized photo albums.
- Home Decor: Whether you're looking to add a touch of elegance to your living room or create a cozy atmosphere in your bedroom, our home decor products have got you covered.
- Everyday Essentials: From kitchenware and cookware to personal care items and household essentials, we have everything you need to make your daily life easier and more enjoyable.
- Wedding and Special Occasion Gifts: We understand the importance of gifting special occasions like weddings, birthdays, and holidays. Our unique and thoughtful gifts are sure to make any occasion unforgettable.
Our Commitment
At Lillian Vernon, we are committed to providing our customers with exceptional service, high-quality products, and unparalleled expertise. We understand the importance of personalized shopping and strive to make every customer interaction a memorable one.
Our Guarantee
We stand behind the quality of our products and services, and we guarantee your satisfaction. If you're not completely delighted with your purchase, we'll work with you to resolve any issues and ensure your complete satisfaction.
Disappointing Shopping Experiences
Lillian Vernon seems to have a reputation for poor customer service and unexpected charges. Many reviewers have shared their frustrating experiences with the company, whether it's delayed or missing orders, confusing charges, or unhelpful customer service representatives.
Shipping and Handling Issues
One of the most common complaints is the company's excessive shipping and handling fees. Several reviewers have reported being charged unusually high amounts for shipping, sometimes as much as 50% of the total order. Additionally, some reviewers have mentioned that the company charges separate fees for "Care and Packaging" or "Handling, " which can add to the overall cost.
Customer Service Problems
Reviewers have also expressed disappointment with Lillian Vernon's customer service. Some have reported having trouble reaching representatives, being asked to wait on hold for extended periods, or being given conflicting information. In some cases, representatives have even argued with customers or failed to resolve issues in a timely manner.
Unfulfilled Promises
Several reviewers have mentioned that the company failed to meet their promised ship dates or communication expectations. This has left customers feeling frustrated and disappointed with their overall experience.
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