Pennsylvania Collision Trade Guild

Our Mission

The Pennsylvania Collision Trade Guild (PCTG) believes in the fundamental right of every business owner to operate with integrity, responsibility, and adherence to sound accounting principles. This includes the vital aspect of earning a fair profit essential for sustainable business operation. We are dedicated to providing our clients - the valued consumers who entrust us with their vehicles - with the highest quality service possible. Our unwavering commitment is to restore their vehicles to their pre-accident condition using original equipment manufacturer (OEM) parts and procedures recommended by the vehicle manufacturer. We believe this approach ensures the most accurate and reliable repair outcomes.

PCTG firmly stands against any attempt by third-party payers, such as insurance companies, to compromise these standards. We view any pressure to subpar repair methods or inadequate budgets as a direct threat to our ability to fulfill our pledge to our clients.

Protecting Your Rights as a Vehicle Owner

When an accident occurs, you, as the vehicle owner, have the right to choose the auto body collision repair facility that best suits your needs. This right is enshrined in Pennsylvania State Law, specifically the Motor Vehicle Physical Damage Appraiser Act. Insurance companies and their representatives cannot dictate where your vehicle is repaired.

Understanding Your Rights:

• Right to Choose: You have the absolute right to select the auto body shop you want to handle your vehicle's repairs.

• Right to an Estimator: In Pennsylvania, you have the legal right to request a physical onsite estimate from an independent estimator.

Armed with this knowledge, you can confidently navigate the complexities of the collision repair process.

Our Role in the Collision Repair Landscape

PCTG bridges the gap between auto body collision repair professionals and consumers by providing a platform for education, resource sharing, and complaint resolution. Our comprehensive website offers a wealth of information about the collision repair industry in Pennsylvania, including state laws, regulations, and consumer rights.

Whether you are a member of our Guild or a concerned consumer, our website serves as a valuable resource:

• Knowledge Center: Explore in-depth information about various aspects of collision repair, from understanding your rights to navigating the claims process.

• Consumer Resources: Access helpful tools and guides designed to empower consumers and ensure their voices are heard.

• Complaint Database: Submit your auto collision repair complaints to PCTG for thorough investigation and potential resolution.

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