Quality Cars at the Lowest Prices with Exceptional Customer Service
Our Story
In 1948, Lumber Boys began its journey as Gotham Lumber, a humble supplier of lumber and building materials in the heart of Manhattan. Over the decades, we evolved into a comprehensive hardware and lumber center, becoming a trusted partner for contractors, architects, and homeowners alike. Now in our third generation of family ownership, we carry that legacy forward, driven by a commitment to exceptional customer service, quality products, and unwavering support.
Products & Services
At Lumber Boys, we offer a diverse range of products and services to meet all your building and renovation needs.
Hardware & Tools
Our extensive hardware selection includes electrical, plumbing, masonry, paint, dimensional lumber, metal studs, locks, doors, moulding, and tools. We're committed to providing high-quality products, alongside helpful advice and expert guidance to ensure you find the perfect items for your project.
Doors
Find the ideal doors for your project from our vast selection. Choose from various types and sizes, with options featuring paint-grade or real wood veneer finishes. We partner with reputable manufacturers to guarantee quality and lasting performance.
Moulding & Trim
Lumber Boys offers a diverse range of architectural mouldings, providing the perfect finishing touch to your projects. We stock a comprehensive assortment of profiles and sizes to meet your unique design needs.
Custom Services
Beyond our stocked items, we can also provide custom-made lumber and construction materials to your exact specifications. We prioritize timely delivery and meticulous craftsmanship to meet your project deadlines.
Our Commitment
At Lumber Boys, we are dedicated to:
- Providing exceptional customer service
- Offering high-quality products at competitive prices
- Delivering reliable and timely service
- Maintaining strong relationships with our customers and suppliers
- Contributing to the local community
Customer Experience
The customers who visited Lumber Boys had varying experiences. Some customers were extremely pleased with the service they received, praising the owner, Steve, for being kind, helpful, and knowledgeable. They appreciated the wide range of products available, including hard-to-find items, and the ability to get custom cuts and deliveries. However, other customers were disappointed with the service they received, describing the owner as rude, grumpy, and unfriendly.
Communication Issues
Several customers mentioned that the store's rigid policies regarding refunds and the way they communicated these policies to customers was off-putting. Some customers felt that the owner was unwilling to work with them or provide alternatives, leading to negative experiences.
Pricing and Hours
A few customers mentioned that the prices at Lumber Boys were higher than what they found online or at other stores, which was a concern. Additionally, one customer was unable to visit the store during operating hours because they were shut down early, which was frustrating.
Overall
In summary, Lumber Boys seems to have a mixed reputation, with some customers having extremely positive experiences and others having negative experiences. It's essential for the store to work on improving customer service, communication, and pricing to attract a wider range of customers.
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