Transforming Homes, One Window at a Time!
At Midwest Windows & Doors, we are dedicated to providing top-notch window, door, and siding solutions to homeowners in Chicagoland. Our team of experts has over 30 years of experience in the industry, and we're committed to delivering exceptional products and services that surpass our customers' expectations.
Our Story
In 2005, a group of seasoned professionals with over 30 years of combined experience in the window, door, and siding industry came together to form Midwest Windows & Doors. Our mission was to redefine the industry by offering premium products at affordable prices, backed by exceptional customer service and a commitment to excellence.
Our Services
We offer a comprehensive range of services, including:
- Replacement windows, doors, and siding installation
- Energy-efficient window solutions
- Custom window designs and installation
- Patio door installation
- Storm door installation
- Security door installation
- Siding installation and repair
- Gutter repair and installation
- Roof replacement and installation
Our team of AMMA-certified installers is trained directly by our manufacturer to ensure that every project is completed to the highest standards of quality and craftsmanship.
Our Guarantee
At Midwest Windows & Doors, we stand behind our work and offer a comprehensive warranty that covers our products and installation. We're committed to providing our customers with a hassle-free experience, and we're dedicated to ensuring that every customer is completely satisfied with our services.
Why Choose Us?
- 100+ 5-star reviews
- 18+ years in business
- 30+ years of combined experience
- Premium products at affordable prices
- Professional installation by AMMA-certified installers
- Exceptional customer service
- Comprehensive warranty and guarantee
Communication and Customer Service
The main issue raised in the negative review is the lack of communication and poor customer service from Midwest Windows Direct. The customer was left in limbo for a lengthy amount of time with no updates on the progress of their French entry way double doors, despite paying tens of thousands of dollars. The company failed to provide regular updates, and when confronted, provided unrealistic timelines and excuses.
Production and Installation
On the other hand, the positive reviews highlight the efficient production and installation process of Midwest Windows Direct. The customers praised the company's ability to deliver high-quality products within a reasonable timeframe. The installation process was also commended for being efficient, tidy, and well-organized.
Sales and Consulting
The positive reviews also praised the sales and consulting services provided by Midwest Windows Direct. The customers appreciated the knowledge and helpfulness of the consultants, who explained everything from technology to design to pricing. The salespeople were also commended for their communication skills and ability to accommodate the customers' needs.
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