Business Details
45 Years
experience
Your Trusted Source for Boots & Shoes in Martin, TN
The Shoe Shack is a family-owned footwear retailer established in 1981 by Bennie Castleman in Martin, Tennessee. Originally specializing in work boots, western boots, and casual shoes, we have expanded from a small local store to operating two retail locations and a thriving online business. Our commitment to quality products, extensive selection, and exceptional customer service remains unwavering. With decades of experience in footwear retail, we prioritize understanding customer needs to provide solutions that combine comfort, durability, and style.Our team maintains deep expertise in footwear categories including workwear, outdoor gear, and casual footwear, serving both local communities and national customers. We demonstrate authoritativeness through partnerships with trusted brands like Carhartt, Birkenstock, and Sperry Top-Sider while maintaining transparent communication about product availability, shipping policies, and return procedures. Our physical stores in Martin and Union City, Tennessee, complement our e-commerce platform to ensure accessible service for all customers.
Services
Men's Work Boots
Women's Casual Shoes
Kid's Sandals
Outdoor Footwear
Western Boots
Shoe Repair Services
Online Order Fulfillment
In-Store Returns
Brand Partnerships
Size Exchanges
Details
- Year established: 1981
Highlights and features
- We offer over 40 years of experience in footwear retail
- We provide free shipping on orders over $59.99 nationwide
- Our team maintains expertise in workwear and outdoor footwear
- We operate both physical stores and an online shopping platform
- We partner with trusted brands like Carhartt and Birkenstock
Services
Men's Work Boots
We provide durable work boots designed for industrial and construction environments. Our selection includes steel-toe options, slip-resistant soles, and waterproof materials from trusted brands like Caterpillar and Wolverine. These boots meet safety standards while maintaining comfort for extended wear.
Women's Casual Shoes
Our women's casual shoes combine style with practicality for everyday wear. Featuring brands like Sanuk and Birkenstock, these shoes offer arch support and breathable materials suitable for both urban and outdoor settings while maintaining fashionable designs.
Outdoor Sandals
Designed for hiking and outdoor activities, these sandals feature rugged soles, adjustable straps, and water-resistant materials. Brands like Chaco and Cobian provide models suitable for trails, beaches, and water-based activities while ensuring foot protection and comfort.
Western Boots
We offer traditional western boots with authentic designs for rodeo events and casual wear. These boots feature leather construction, decorative elements, and riding-specific designs while maintaining comfort for extended wear periods.
Kids' Footwear
Our children's footwear collection includes durable, easy-to-wear options for active kids. Featuring brands like Kavu and Olukai, these shoes provide proper support, quick-drying materials, and secure fastening systems for various outdoor and indoor activities.
Questions
What shipping options do you offer?
We offer free standard shipping on orders over $59.99 (3-6 business days) and charge $8.95 for orders under $59.99.
Can I return online purchases in-store?
Yes, you may return online purchases at our Martin or Union City, TN retail locations during business hours.
Do you carry wide/narrow shoe sizes?
Our inventory includes various width options. Contact us directly at 731-587-6541 to check specific size availability.
How long does order processing take?
Orders are processed within 24-48 hours during business days, excluding weekends and holidays.
What is your exchange policy?
Exchanges are free but customers must pay return shipping to our warehouse.
Are all website items available in stores?
Some online items may not be available at retail locations. Call 731-885-7677 (Union City) or 731-281-4379 (Martin) to check availability.