Transforming pets into pampered pals, one paw at a time!
At The UpScale Tail, we're more than just a pet grooming salon - we're a haven for furry friends and their humans. With over 50 years of combined experience, our certified and award-winning team is dedicated to providing top-notch grooming services that cater to the unique needs of each pet.
Our Story
Our journey began with a passion for animals and a commitment to providing exceptional pet care. We're proud to have earned the title of "Best Pet Groomer" in Naperville, IL, and we're honored to have been recognized as a finalist for the combined category of "Best Pet Store/Groomer." Our hard work and dedication have paid off, and we're thrilled to be recognized by our community.
Our Services
At The UpScale Tail, we offer a range of services designed to promote the overall health and wellness of your pet. From basic dog grooming to hand stripping, hand scissoring, rustic coat maintenance, cording, coloring, conformation show grooming, and cat grooming, we believe in knowing as much as possible to better suit our clients' needs. Our certified Canine Estheticians are also equipped to help pets with chronic ear and skin issues, and we're happy to recommend options for pets with arthritis or leg and hip issues.
Our Philosophy
We believe in establishing a trusting relationship with your pet during their grooming experience. If we encounter any behavioral concerns, we'll openly and honestly communicate with you to develop a "prescription" tailored to your pet's individual needs. Our goal is to make our clients - both two-legged and four-legged - happy, and we're committed to providing exceptional service that exceeds your expectations.
Meet Our Team
Our team of certified pet groomers is dedicated to providing exceptional service that caters to the unique needs of each pet. We're passionate about continuing our education to stay up-to-date on the latest techniques for sanitation, humane care for animals, pet wellness, and healthcare. We believe in good communication with our clients and their owners, and we're always happy to offer professional advice on changing up the style or completely making your pet over.
Stay Connected
Stay tuned to our Facebook page for additional information regarding at-home pet maintenance videos and product referrals to help you and your pet until we can see them again. We're grateful for your patience and understanding, and we look forward to welcoming you to The UpScale Tail Pet Grooming Salon soon!
Overview of Upscale Tail Pet Grooming
Excellent Service and Quality Grooming
The majority of reviewers have had an exceptional experience at Upscale Tail Pet Grooming, praising the salon's talented staff, led by Kendra, for their attention to detail, gentle handling of pets, and high-quality grooming services. Many reviewers have been loyal clients for years, bringing their pets regularly for grooming and reporting consistent satisfaction with the results.
Talented and Caring Staff
Kendra and her team are consistently praised for their natural love of animals, expertise in grooming, and ability to work with anxious or difficult pets. Reviewers appreciate the staff's willingness to accommodate special requests, provide helpful advice, and show genuine care for their pets' well-being.
Clean and Safe Environment
The salon is described as clean, organized, and safe, with many reviewers appreciating the measures taken to ensure the health and safety of both pets and staff during the pandemic.
Minor Issues with Communication and Scheduling
A few reviewers experienced issues with communication, scheduling, or specific grooming requests not being met. However, these issues seem to be isolated incidents, and the majority of reviewers have had positive interactions with the salon.
Rare Instances of Poor Service
A small number of reviewers reported poor experiences, including instances of poor grooming, miscommunication, or rough handling of pets. These cases appear to be exceptions, and the salon's overall reputation remains strong.
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