Business Details
Emergency
services
Open 24/7
always available
Our plumbers investigate underlying conditions instead of assuming that every symptom requires extensive replacement. Older cast iron drains, intrusive tree roots, and deteriorating materials can contribute to recurring problems in Triad homes. Depending on the circumstances, we may recommend drain machinery, camera inspections, hydro jetting, localized pipe repairs, or broader plumbing improvements. When water heaters or main supply lines are affected, we discuss both repair and replacement wherever appropriate. We explain the work involved and applicable warranty protection. Customers are also covered by our 100% Satisfaction Guarantee and an On-Time Guarantee paying $5 per minute for qualifying lateness, limited to $300. Financing options are available to eligible homeowners.
Served areas
- Kernersville, NC, East Winston-Salem, NC, Winston-Salem, NC, Hampstead, NC, Horneytown, NC, Guthrie, NC, Wallburg, NC
Details
- Employees: 10
- Licensed
- Insured
Highlights and features
- Veteran-owned and locally operated plumbing company serving Triad homeowners.
- Emergency plumbing assistance available around the clock, seven days.
- Same-day plumbing appointments with typical one-to-three-hour response times throughout Triad.
- Our On-Time Guarantee pays up to $300 for delays.
- Our 100% Satisfaction Guarantee protects every customer's service experience.
- Comprehensive residential plumbing repairs, drain cleaning, and water heater services.
Payment methods
- Cash, Checks, Debit cards, Credit cards, Financing available
What people say
fantastic job
very professional
he answered all my questions
incredibly helpful and patient
excellent job
explained everything
Services
Drain Services
Proper drainage is essential for removing wastewater safely and efficiently from your home. At Benjamin Franklin Plumbing, we help prevent and resolve drainage problems through routine maintenance and professional repairs. Our services include drain clearing, cleaning, snaking, and inspections. When existing drains require more extensive attention, we also provide replacement and installation services where available.
Emergency Plumbing Services
Whether an emergency occurs during a holiday, overnight, or on a weekend, our plumbing professionals remain ready to assist. We address urgent problems affecting homes, condominiums, hotels, retail establishments, and offices. Common concerns include burst pipes, failing sump pumps, and clogged drains. We communicate clearly, assess conditions thoroughly, and recommend appropriate solutions with upfront pricing.
Sewer Services
We provide residential sewer maintenance, repairs, and replacement services tailored to different plumbing systems and conditions. Our trained technicians investigate recurring clogs, slow drains, and damaged sewer lines before recommending solutions. Whenever feasible, we favor repairs over replacement to help control costs. Our emergency services operate 24/7 without additional charges for evenings or weekends.
Shower Plumbing
We provide shower plumbing services designed to restore functionality and accommodate bathroom upgrades. Our licensed professionals repair faucets, showerheads, drainage systems, and water supply connections. We also install new showers, replace existing units, and modify plumbing to support different configurations. From walk-in tubs to outdoor showers, we deliver solutions suited to specific installation and performance requirements.
Toilet Plumbing
We deliver reliable toilet repair and installation services designed to maintain proper bathroom functionality. Our skilled technicians correct flushing failures, leaking fixtures, and problems with fill valves or flappers. We can remove outdated toilets, arrange proper disposal, and install replacements securely. Throughout the process, we emphasize precise workmanship, punctual service, and accountability through our established guarantees.
Reviews (30)
Mary R.
Oct 11, 2026
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This is our second home located in Archdale, NC. We had a list of repairs that were needed: sewer pipe replacement, mysterious leak in our basement ceiling, and an outside faucet that was vibrating. We received several quotes on the work. We cannot begin to describe how impressed we are with Benjamin Franklin Plumbing as a company and the quality of work they did. Getting the lowest price was not our objective, however, they were Thousands (!) of dollars lower than the competition and their warranty was unbeatable. Our technician, Jeff, was superb. Professional, friendly, & diagnosed and repaired ALL our plumbing problems quickly. He explained everything very clearly and offered us options on the repairs. To quote my husband, "The new faucet is a dream!" We couldn't be happier with the quality of the workmanship and the price. We highly recommend Benjamin Franklin Plumbing. We will not use anyone else.
Donna Murphy
Oct 09, 2026
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November 2025 Sebastian Grundseth put in a new hot water heater for us tonight. He went above and beyond to get it done today since my husband and i are both teachers and it is tough to be out of school. His dedication to our project was immensely appreciated.
July 2024 Chris Freeman did top notch work replacing our old sink and faucet in our kitchen. Would definitely hire them again for any plumbing needs.
Highly recommend this company!
July 2024 Chris Freeman did top notch work replacing our old sink and faucet in our kitchen. Would definitely hire them again for any plumbing needs.
Highly recommend this company!
Taylor Clauson
Sep 21, 2026
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Jackson was great. He wasn’t the “money hungry” plumbers that can be out there. He was actually so helpful and we are so appreciative!
Alvin Mitchell
Aug 28, 2026
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Sebastian is the greatest! He is very honest, hospitable, and very professional. I'm not sure if I will purchase a new heater because it might be fixed. However, if I do, it will be because of the customer service I received from Sebastian. Alvin Mitchell
William Haslam
Aug 19, 2026
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Nick with Ben Franklin Plumbing replaced our Hot Water heater, reverse osmosis, and water softener. He came back for free when we had a question and fixed a small problem unrelated to the initial job at no charge. GREAT service the way we remember when things were personable. I put my name on this company and technician for great service and price!. Whaslam
Darlene Meriwether
Aug 11, 2026
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Jackson Diffin was Very Professional and he worked fast get my water heater back right and he was very Polite Thank You so much I will be recommending Him and The Company Darline
Evelyn M. Davis
Jul 17, 2026
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Jeff and Tripp were amazing!! My water heater died after almost 19yrs, it was leaking all over the garage floor. They came out the same day I called them and told them the water heater died. I upgraded to a tankless water heater. They were super knowledgeable and got me hot water the same day! I would definitely recommend!
Linda Wilkinson
Jun 30, 2026
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I have used Benjamin Franklin 3 times in the last month during a home repair. Nick and Jackson were my technicians. The communication was impecable, I was kept informed of arrival times, costs and options. If there was a need to repair more, it was discussed, costs reviewed and other options. I can not describe how informative and professional they were. Fixed all of my needs. I would recommend them to anyone that wants a job done correctly. I don't think they are the cheapest but they are the best. I loved the communication!
Angelica Dupree
Jun 08, 2026
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Scheduled my appointment online late the night before, always called to confirm my appointment in the morning. SEBASTIAN came, assessed my problem, went over options and prices and had my problem fixed in no time. He was awesome, knowledgeable, on time, and was very friendly. Any future problems I may have I will always call Benjamin Franklin Plumbing.
Tyler Piotrovsky
May 27, 2026
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We recently worked with Benjamin Franklin Plumbing on a project in Greensboro and had a great experience from start to finish. Their team was professional, responsive, and showed up when they said they would - even in the middle of a snow storm! Communication was excellent and the quality of work was top notch with a great price and warranty. Benjamin Franklin Plumbing absolutely delivered. Highly recommend Benjamin Franklin Plumbing for anyone needing plumbing services in the Greensboro area.
Winslow Taylor
May 24, 2026
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Best in the business, easy and fast water heater replacement in Winston-Salem. Will use again!
Maggie Terray
May 21, 2026
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Great service! Very pleasant and knowledgeable. Explained everything completely and did the work efficiently. I would definitely contact him again for any plumbing needs!
Paige Follmann
May 19, 2026
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They did a fantastic job and everything was reasonably priced. They explained the details of the repair and finished it in a speedy timeframe - great service and would use them again.
Shannon Carter
Apr 27, 2026
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We selected this company due to being veteran owned and located nearby. Called this morning and Jeff came this afternoon. He quoted us a price and we agreed. He had it installed in a few hours and was such a pleasure to have in our home. Jeff was very respectful and explained everything in detail and we highly recommend this company and Jeff! Thank you so much!
Ken Calhoun
Apr 21, 2026
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Very knowledgeable and professional. Sebastian’s card says expert plumber but that is an understatement.
Arthur Watkins
Mar 31, 2026
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I recently had a water heater installed inn my attic by Benjamin Franklin Plumbing, and I am very satisfied with the service provided. The technician Nick Gaines was professional, punctual, and clearly knowledgeable about the installation process, especially given the challenges of working in an attic space.
The team took the time to explain everything, ensured the installation was done safely and efficiently, and left the area clean once the job was done. Overall, the experience was smooth and stress-free. I would definitely consider using their services again in the future.
The team took the time to explain everything, ensured the installation was done safely and efficiently, and left the area clean once the job was done. Overall, the experience was smooth and stress-free. I would definitely consider using their services again in the future.
Megan Metzger
Mar 20, 2026
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We had an issue with our water heater late in the evening and called around 9:30 PM, expecting to schedule service for later in the week. To our surprise, Benjamin Franklin Plumbing of the Triad responded immediately and had someone out the very next day!
Nick Gaines was professional, knowledgeable, and efficient. He quickly assessed the problem and replaced our water heater the same day. The entire process was smooth, clearly explained, and handled with a level of professionalism that really stood out.
When something goes wrong in your home, fast and reliable service makes all the difference. I am incredibly grateful for how quickly they helped us and for the quality of their work.
We highly recommend Benjamin Franklin Plumbing of the Triad if you need prompt, dependable plumbing service!
Nick Gaines was professional, knowledgeable, and efficient. He quickly assessed the problem and replaced our water heater the same day. The entire process was smooth, clearly explained, and handled with a level of professionalism that really stood out.
When something goes wrong in your home, fast and reliable service makes all the difference. I am incredibly grateful for how quickly they helped us and for the quality of their work.
We highly recommend Benjamin Franklin Plumbing of the Triad if you need prompt, dependable plumbing service!
Christine Conley
Mar 20, 2026
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I love Benjamin Franklin plumbing, they are great. And reasonably priced. Sebastian came out today and was amazing, very kind and well educated with his work. He will definitely be my go to guy, from here on out . Thank you Sabastian great job.
Ryan David
Feb 28, 2026
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Sebastian is a true professional. He explained both the source of the problem and the details of the repairs in a manner that was easy to understand. The work was performed in an efficient and timely manner. Excellent job. Sebastian also performed a diagnostic test on our hot water heater and that was not part of the original work order.
Ed Brenegar
Feb 17, 2026
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I was very pleased with the service that Nick Gaines and Benjamin Franklin Plumbing did for me. I had block pipe that was poorly positioned to work well. Their attention to detail was superior to what have experienced before. I will use their service again without question.
Phillip Kelley
Jan 20, 2026
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Made an online appointment and was contacted the same day to have someone come in one day. Customer service was exceptional especially considering rd conditions due to recent wintery weather. The technician Jeff Gulliver was great as well with getting everything set and up and explaining what went wrong and things to look out for. Highly recommend Benjamin Franklin to anyone in the triad for their plumbing needs.
Franchis Cook
Dec 20, 2025
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Sebastian from Benjamin Franklin Plumbing did an excellent job. He was punctual, professional, and took the time to clearly explain what was going on and how he would fix it. The work was done efficiently and with great attention to detail, and everything was left clean afterward. I really appreciated his honesty and friendly attitude. I would definitely recommend Sebastian and Benjamin Franklin Plumbing to others.
David B. Rathbone
Nov 14, 2025
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The ease of scheduling, and the communicating were fantastic. Once Jeff got here, he took a look at the problem and had a solution, along with an estimated repair cost within 5-10 minutes. Jeff worked efficiently to get our pipe repaired, replaced the hot water overflow and did some light concrete demo and repair in less than 90 minutes. He was very polite and professional as well.
Vanessa Bartsch
Nov 11, 2025
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Super fast response and absolute professionalism. Nick was wonderful and honest. He was able to get my brother’s 3 bathrooms all back in working order in a day and set very clear expectations. I was under massive time constraints and didn’t have time to dally or play games. Adam and Nick were super responsive and were straight with me.
Mike Rose
Oct 23, 2025
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We had an excellent experience working with this team to install a whole-home water softener, water filter, UV light, hot water recirculation loop, and a new tankless water heater. From start to finish, they were professional, knowledgeable, and clearly committed to quality.
Nick was especially thorough, taking the time to ensure every detail was done right and that we were completely satisfied with the results. He was a pleasure to work with, as were Tripp and Adam—friendly, respectful, and clearly dedicated to making sure the job was done to a high standard.
Overall, a fantastic group of guys who genuinely care about customer satisfaction. Highly recommend!
Nick was especially thorough, taking the time to ensure every detail was done right and that we were completely satisfied with the results. He was a pleasure to work with, as were Tripp and Adam—friendly, respectful, and clearly dedicated to making sure the job was done to a high standard.
Overall, a fantastic group of guys who genuinely care about customer satisfaction. Highly recommend!
Alan Hall
Sep 20, 2025
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Jeff and the staff truly are a company who care about complete satisfaction from the beginning to the end. The staff is courteous, the work is completed by brilliant technicians and the management followed up to ensure great final results. The price was appreciated. May God continue to bless them always ???? ✨️. …
Kathryn Friend
May 17, 2025
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Jeff was very professional and knowledgeable. He did a great job replumbing and installing my new walk in shower. I was so impressed I had him come back Monday and install a new outside faucet for my garden. I definitely recommend Benjamin Franklin plumbing
Barbara Schroeder
May 09, 2025
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Chris Freeman with Benjamin Franklin plumbing. did a great job. Our water heater had a gas leak and was in the attic not working on the hottest day of the month. He came and replaced our water heater same day and double checked everything to make sure it was proper. Professional. Highly recommend.
Jeff Mancini
Mar 30, 2025
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Quick, friendly, reasonably priced. My tech Jeff was very nice and explained everything that was needed and let me know a price before he started. Very happy with the work so far. When I need a plumber again I will be calling him.
Jelena Laehn
May 21, 2024
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I had an amazing experience with Benjamin Franklin Plumbing Service. Their plumber, Chris, was an absolute professional. He arrived promptly, greeted me warmly, and took the time to thoroughly explain each step of the repair process before getting started. I really appreciated his friendly and patient approach.
What impressed me the most was Chris's willingness to show me exactly what the issue was and how he planned to fix it. He not only resolved the problem efficiently but also took measures to ensure that it wouldn't happen again. The pricing was reasonable, especially considering the high-quality service and trustworthiness of the company.
Before contacting Benjamin Franklin Plumbing Service, I had a terrible experience with another company called Go Green. The so-called "service" I received was the worst I've encountered in decades. I paid an unpleasant individual to inspect the issue, and he suggested an outrageous fix involving cutting through the ceiling from the roof to deal with a simple wax seal problem in the bathroom on the lower floor. Needless to say, I'm relieved that I didn't go ahead with their proposal and instead chose Benjamin Franklin Plumbing Service.
In contrast, Chris quickly identified and resolved the problem within minutes of arriving. His expertise and professionalism were truly commendable. I couldn't be happier with the service. Thank you, Chris and Benjamin Franklin Plumbing Service!
You rock!!!
What impressed me the most was Chris's willingness to show me exactly what the issue was and how he planned to fix it. He not only resolved the problem efficiently but also took measures to ensure that it wouldn't happen again. The pricing was reasonable, especially considering the high-quality service and trustworthiness of the company.
Before contacting Benjamin Franklin Plumbing Service, I had a terrible experience with another company called Go Green. The so-called "service" I received was the worst I've encountered in decades. I paid an unpleasant individual to inspect the issue, and he suggested an outrageous fix involving cutting through the ceiling from the roof to deal with a simple wax seal problem in the bathroom on the lower floor. Needless to say, I'm relieved that I didn't go ahead with their proposal and instead chose Benjamin Franklin Plumbing Service.
In contrast, Chris quickly identified and resolved the problem within minutes of arriving. His expertise and professionalism were truly commendable. I couldn't be happier with the service. Thank you, Chris and Benjamin Franklin Plumbing Service!
You rock!!!