Business Details
28 Years
experience
Open 24/7
always available
Our services extend to preventive maintenance, duct cleaning, indoor air quality improvements, whole-home humidifiers, and air purification systems. We also provide select plumbing services, including water heater assistance and general repairs. Every appointment follows a careful process of inspection, diagnosis, explanation, repair or replacement, and performance testing. We emphasize straightforward recommendations, transparent pricing, and respectful treatment of your property. Our Sandy office provides local dispatch throughout surrounding neighborhoods and nearby communities, including Draper, Midvale, and South Jordan. With emergency HVAC assistance available 24 hours a day, seven days a week, we remain committed to restoring safe, comfortable indoor conditions whenever urgent heating or cooling problems arise.
Served areas
- Sandy, Draper, Holladay, Millcreek, South Salt Lake, White City, Cottonwood Heights
Details
- Year established: 1998
- Licensed
- Insured
Highlights and features
- We have proudly served Utah homeowners since 1998.
- Our second-generation, family-owned business prioritizes honesty and customer education.
- We provide professional heating, cooling, and plumbing services.
- Our licensed, certified, and insured technicians receive ongoing training.
- We offer 24/7 emergency HVAC services when needed most.
- We provide transparent pricing, clear options, and flexible financing.
Payment methods
- Cash, Debit cards, Credit cards, Financing available
Services
Air Conditioning Repair
We provide professional air conditioning repair services to restore reliable cooling and improve system performance. Our licensed technicians diagnose refrigerant leaks, electrical failures, frozen coils, and airflow problems across all major brands. We explain the findings and provide upfront repair pricing before beginning any work. Every completed repair includes system testing to verify effective cooling.
AC Installation & Replacement
Before recommending a complete AC replacement, we assess whether repairing the existing equipment remains a reasonable option. When installation is appropriate, our technicians calculate cooling requirements and examine system compatibility. We perform the necessary replacement work while protecting interior surfaces and maintaining workplace cleanliness. Completed installations receive performance verification, and we explain the equipment's operation.
Furnace Repair
Our technicians repair common furnace problems involving ignitors, sensors, capacitors, and other heating components. Many standard repairs take approximately 60 to 90 minutes, depending on the issue. We carry universal replacement parts in our trucks and source specialty components locally when necessary. Before starting repairs, we provide a diagnosis and confirm the total service price.
Heat Pump Installation
We install modern heat pump systems that provide efficient heating and cooling throughout the year. Our licensed technicians evaluate your home and perform precise load calculations to determine the appropriate system size. We explain available equipment options and potential operating savings before installation. Every project concludes with performance testing and guidance on system operation and maintenance.
Air Duct Cleaning
Our residential air duct cleaning service is designed for homes experiencing excessive dust, unpleasant ventilation odors, or reduced airflow. We assess the duct system before establishing negative pressure to contain loosened particles. Specialized tools dislodge debris from interior surfaces for vacuum removal. The completed work is checked to confirm secure registers and proper cleanup.
Reviews (30)
Shifty
Oct 23, 2026
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Update: 2/4/26 had more work done and want to leave a new review. Had a duct cleaning, the team was professional and courteous. They even replaced the flat head screws on my vents with hex head cause they heard me say I hated flat heads in passing the team great.
Review 1
We started off a bit on the wrong foot. But the team at North Star really went out of their way to make sure I was happy. The owner took care of me after an honest mistake. Even after I was jerk. The AC tech Ben was great to work with and the maintenance tech Daniel is the same tech that shows up every year. Feels like a small tight knit team. Happy to leave a 5 star review.
Review 1
We started off a bit on the wrong foot. But the team at North Star really went out of their way to make sure I was happy. The owner took care of me after an honest mistake. Even after I was jerk. The AC tech Ben was great to work with and the maintenance tech Daniel is the same tech that shows up every year. Feels like a small tight knit team. Happy to leave a 5 star review.
Mathew Thornton
Oct 08, 2026
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We found NorthStar a few years ago and have been very happy with them. They’re responsive, trustworthy and reasonable. The intake good care of their clients and stand behind their work.Daniel takes very good care of us!
B.
Oct 01, 2026
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North Star responded quickly and offered fair pricing for their services. Anthony Chavez performed the services quickly and professionally.
Amanda Bowden
Sep 08, 2026
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Daniel was awesome. Came out same day I called. Didn't have the exact parts needed so he made a next day service call, came right on time and did great work in under an hour. Job completed. Definitely have a repeat customer and hopefully we get Daniel again when we call for service in the spring.
Alex Westover
Aug 11, 2026
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North Star gave us the lowest price on our AC install. And they've done our tune-ups ever since. But most important, our AC went out during a heatwave and I called it in at 4am (expecting a company voicemal or answering service) and they personally answered! at 4am! and got us on the schedule same-day! I'm beyond grateful for these guys.
Conor Sweetman
Jul 22, 2026
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Daniel was great! Showed up on time and Identified the issue with my AC unit right away. He got the parts and got the unit running in no time! Highly recommend these guys for any heating/cooling needs!
Jaims Lopez
Jul 05, 2026
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Daniel was amazing made time to come checkout my issue earlier than expected, he was able to diagnose get the part and had my AC running in no time. Very professional and courteous 5 stars.
Gracie Folkman
Jun 27, 2026
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North Star was able to send us someone within 24 hours of requesting help. Daniel was great in not only repairing our HVAC system, but also in educating us on better maintenance. He’s a funny guy and very polite. Thank you Daniel!
Mike Redington
Jun 22, 2026
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Daniel was incredible. Made sure my A/C unit was running smooth and efficiently. Made sure I knew what to listen for in case there are any issues. Walked me through every step needed to make sure it stays running well. Really appreciated the details and instruction.
Julia Waterman
Jun 18, 2026
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Daniel was extremely helpful! Came by for our summer tune up, helped clean it up, no charge and was quick! He’s friendly and clear on what may need to be done in the future to keep our old unit going. Thank you, thank you!
Mark Jeffs
Jun 15, 2026
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Daniel Ortiz was our gold star technician today. He was very helpful at both my home and my mother-in-laws. He checked all 3 systems and got us ready for the hot summer. On time, friendly and knowledgeable. North Star HVAC is always great to work with. Thanks to everyone!
Dana Hooper
May 16, 2026
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Dylan was very professional and informed me of every step in the process of diagnosing my HVAC system. I would recommend North Star and Dylan again in the future.
Lexi
Feb 17, 2026
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Daniel came to our house shortly after I called about our heat that was not working. He checked it thoroughly, located the issue and took the time to explain everything to me. He did a great job! I highly recommend!
Sean Allen
Feb 17, 2026
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Daniel came and serviced our furnace as part of our care plan. He was friendly, professional and answered all of my questions.
Savannah Clarke
Feb 07, 2026
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Daniel came by and tuned up the furnace that we had previously purchased from North Star. He has come by for our maintenence in the past and has always been fabulous to work with. The furnace and AC has worked great since we have had them, no problems. Im pleased to have purchased from them and I would highly recommend using North Star.
Adam Fox
Jan 23, 2026
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North Star is the best! Timely, friendly, and a great price. Wouldn’t trust anyone else with HVAC needs. Daniel was great on my most recent tune up!
Mario Salinas
Jan 15, 2026
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Daniel was awesome to work with, very knowledgeable and easy to talk to. Very respectful. Northstar has been my go to for the last 8 years. Great customer service.
Rudy Villanueva Rv
Jan 14, 2026
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Capone did an outstanding job installing my A/C system from the moment he arrived. The entire process was smooth, professional, and stress-free. He was punctual, knowledgeable, and took time out of his day to explain everything clearly before and after. The work was done neatly, efficiently, and with great attention to detail. My new AC system runs perfectly and has already made a huge difference in comfort. I highly recommend Capone to anyone looking for high quality, reliable, and affordable work-you won’t be disappointed!
Savage X.
Jan 10, 2026
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Daniel came out for a routine tuneup. Showed me where my aging system is showing its age and talked me through my options.
I'm a huge fan of North Star and have been working with them for years. Always top notch service!
I'm a huge fan of North Star and have been working with them for years. Always top notch service!
Dominic Cordova
Jan 04, 2026
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Capone completed a full HVAC system swap-out and the workmanship was top-notch. He removed the existing unit and installed the new system efficiently, with proper sizing, clean duct connections, and attention to airflow and refrigerant charging. All electrical, condensate, and line set connections were done cleanly and to code. The system was fully tested and dialed in, and everything is operating exactly as it should. Capone was professional, knowledgeable, and clearly takes pride in doing the job right. I highly recommend him for anyone needing a quality replacement or upgrade.
Jake Dalebout
Jan 04, 2026
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Daniel from North Star is punctual and professional communicating exactly what he was doing to help tune up my system. I highly recommend him!
Ash
Dec 26, 2025
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Richard was very kind and efficient doing my duct cleaning, he showed me the before and after which was very helpful , I would definitely recommend north star for duct cleanings in the future!
Bart Goldsberry
Dec 18, 2025
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Daniel was a gem! Very thorough, very kind, very clean. He re-installed a part that had come loose with out charge. Highly highly recommend this good man and North Star!
Mone Latu
Dec 15, 2025
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North Star Heating & Air Conditioning was great. Richard and his crew came out and diagnosed the issue with our heater. Richard explained what was wrong and exactly what they would do to fix it. He’s knowledgeable, kind, and took the time to explain everything in a way we could understand.
I’d definitely recommend Richard and the North Star team for any HVAC repairs. Thanks again, we’ll be using you all in the future!
I’d definitely recommend Richard and the North Star team for any HVAC repairs. Thanks again, we’ll be using you all in the future!
Daiven Chawan
Dec 15, 2025
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Furnace install this morning was great. Ricky and his team were very professional. Crew showed up on time and finished the job quickly and thoroughly.
Jim B.
Dec 13, 2025
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Daniel with North Star has an upbeat personity & is knowledgable in explaining details. This was a winter check & tuneup that the company offers for past customers.
Lollie Jordan
Nov 12, 2025
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Great service! The technician came in and did maintenance on my dinosaur of a furnace and gave me peace of mind for the next year of use. Will one hundred percent be going through North Star again!
MeLinda Dennis
Aug 02, 2025
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Dylan from North Star Heating & Air was a complete professional young man. He was courteous and explained everything he did. He even made a follow up to make sure my AC was working well. I will certainly use this company again.
David Sedano
Jul 23, 2025
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Dylan was fantastic. We've had a few issues with our heating and he worked through it until finally finding a solution and being very insightful as to what's been going on. He was also over this summer to help out with our AC and he kills it every time. 10/10
Kamaron Strong
Jul 24, 2024
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Absolutely outstanding experience with Dylan N with North Star Heating
I had another so called company come to look at my heater and the guy was here about 15 minutes hardly did anything and just told me. My heater was bad and he need to replace it.
The result was the same with Dylan but I absolutely felt like he did everything in his power to check everything before he made that call It was a truly great experience and I really felt like That him and his company really cared.
I would absolutely recommend them and him to everyone.
I had another so called company come to look at my heater and the guy was here about 15 minutes hardly did anything and just told me. My heater was bad and he need to replace it.
The result was the same with Dylan but I absolutely felt like he did everything in his power to check everything before he made that call It was a truly great experience and I really felt like That him and his company really cared.
I would absolutely recommend them and him to everyone.