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Our company delivers water filtration and treatment services for Charlotte-area homes, combining local expertise with more than 20 years of experience. We help protect families from hard water, contaminants, and impurities and provide free in-home water testing so homeowners can know exactly what is in their water. The solutions we offer include whole-house filtration, comprehensive water treatment, water softeners, UV water purification, and iron filtration systems. Depending on the home's water quality needs, these services can provide cleaner water from every tap, reduce hard-water buildup and scale, address iron staining and taste issues, and provide advanced protection against microorganisms. We also recognize concerns surrounding chlorine taste and odor, contaminants found in Charlotte water, PFAS concerns throughout North Carolina, and iron and bacteria in Lake Norman-area well water.

Frank Helms is our owner and lead technician, with over two decades of experience and a professional beginning as a school plumber in Mecklenburg. As a Charlotte native, Frank knows the area's water and understands the local challenges homeowners encounter. We remain independent and are not a franchise, allowing us to maintain a local, personal approach. Our commitment is to honest and upfront advice, without hidden fees or pressure sales, while keeping clean, safe water and family health and wellness as priorities. We serve the Greater Charlotte area, including Gastonia, Lake Norman, Concord, and Matthews. We are licensed in North Carolina and coordinate South Carolina installations through local licensed plumbers. Our free in-home water testing comes with no obligation, and our work is supported by a satisfaction guarantee.

Served areas
  • Gastonia, NC, Lake Norman, NC, Concord, NC, Matthews, NC
Business details
  • Licensed
  • Insured
Highlights and features
  • Protect your family with cleaner, safer water from every tap.
  • Free in-home water testing identifies what’s in your water.
  • Whole-home filtration solutions address diverse household water needs.
  • Over 20 years serving Charlotte families with water expertise.
  • Honest advice, upfront service, and zero-pressure recommendations.
  • Licensed, insured, and committed to guaranteed customer satisfaction.
Payment methods
  • Cash, Debit cards, Credit cards, Mobile payments, Bank transfers
Services
In-Home Water Testing Free residential water testing helps us determine what may be affecting the water in your home. Concerns can involve unusual odors, taste, staining, buildup, hardness, bacteria, or possible contamination. We conduct the initial test on-site and review the results with you. From there, our recommendations are based on the findings rather than assumptions or unnecessary purchases.
Reverse Osmosis Our reverse osmosis service is intended for homeowners who want cleaner, better-tasting water where they drink and prepare food. Using a specialized membrane, the system reduces a broad range of unwanted contaminants and provides focused treatment at the kitchen sink. We can help determine when this option makes sense as part of a larger household water solution, without unnecessary upselling.
Water Softeners Our water softeners are intended to reduce the calcium and magnesium minerals that contribute to hard-water buildup and household frustration. Addressing those minerals can help water feel better during showers, improve soap lather, simplify cleaning, and keep fixtures cleaner longer. We also help reduce mineral-related wear on appliances, plumbing, and water heaters through an appropriately selected softening system.
Whole House Water Filtration We provide whole-house water filtration as a comprehensive approach to improving water quality for everyday household use. Water quality can affect drinking, cooking, showers, laundry, dishes, appliances, and plumbing. Our service combines a free water test, a customized recommendation, professional installation, and support for maintenance and filter changes.
UV Water Purification We offer UV water purification for homeowners who want greater confidence in their water quality and safety. Unlike treatments centered on taste, odor, or mineral content, ultraviolet purification is directed toward microorganisms. The process uses UV light to disrupt these biological contaminants and provides an additional layer of defense. It may be especially valuable where bacteria are a concern or where water conditions change.
People
Frank Helms
Frank Helms
Owner
At Frank Water Systems, we believe better water can make a real difference in the way you live at home. Water affects more than what comes out of the tap. It affects taste, comfort, daily routines, and the overall feel of your home. That is why we built this company around a simple idea: give people honest answers, quality work, and water solutions that genuinely improve everyday life.
Reviews (1)
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James & Lisa T.
Jun 21, 2026
Honest, professional, and knowledgeable. Frank explained everything clearly and didn't try to upsell us on things we didn't need. Highly recommend!