Business Details
We help homeowners throughout the Greater Charlotte area enjoy cleaner, safer water with reliable filtration and water treatment solutions tailored to their needs. Backed by more than 20 years of industry experience, our locally owned business provides practical solutions for hard water, unwanted contaminants, and other common water quality concerns. Our process starts with complimentary in-home water testing, allowing customers to better understand their water quality before making any decisions. We specialize in whole-house water filtration, water softening systems, comprehensive water treatment, UV water purification, and iron filtration to help reduce mineral buildup, staining, unpleasant tastes, and other water-related issues. Our approach emphasizes honest recommendations, dependable service, and a pressure-free customer experience.
Owner and lead technician Frank Helms brings over two decades of hands-on plumbing and water treatment expertise, along with a strong understanding of water conditions in the Charlotte region. A Charlotte native who began his career as a school plumber in Mecklenburg County, Frank combines local knowledge with straightforward guidance to help homeowners select appropriate water treatment systems. As an independent company rather than a franchise, we prioritize personalized service and water quality solutions designed with household health and comfort in mind. We serve Charlotte and surrounding communities, including Gastonia, Lake Norman, Concord, and Matthews. Our company is licensed in North Carolina, while installations in South Carolina are coordinated with locally licensed plumbers. We stand behind our work with a customer satisfaction guarantee and offer free, no-obligation in-home water testing to help families make informed decisions about their water.
Owner and lead technician Frank Helms brings over two decades of hands-on plumbing and water treatment expertise, along with a strong understanding of water conditions in the Charlotte region. A Charlotte native who began his career as a school plumber in Mecklenburg County, Frank combines local knowledge with straightforward guidance to help homeowners select appropriate water treatment systems. As an independent company rather than a franchise, we prioritize personalized service and water quality solutions designed with household health and comfort in mind. We serve Charlotte and surrounding communities, including Gastonia, Lake Norman, Concord, and Matthews. Our company is licensed in North Carolina, while installations in South Carolina are coordinated with locally licensed plumbers. We stand behind our work with a customer satisfaction guarantee and offer free, no-obligation in-home water testing to help families make informed decisions about their water.
Served areas
- Gastonia, NC, Lake Norman, NC, Concord, NC, Matthews, NC
Details
- Licensed
- Insured
Highlights and features
- Protect your family with cleaner, safer water from every tap.
- Free in-home water testing identifies whats in your water.
- Whole-home filtration solutions address diverse household water needs.
- Over 20 years serving Charlotte families with water expertise.
- Honest advice, upfront service, and zero-pressure recommendations.
- Licensed, insured, and committed to guaranteed customer satisfaction.
Payment methods
- Cash
- Debit cards
- Credit cards
Services
In-Home Water Testing
Free residential water testing helps us determine what may be affecting the water in your home. Concerns can involve unusual odors, taste, staining, buildup, hardness, bacteria, or possible contamination. We conduct the initial test on-site and review the results with you. From there, our recommendations are based on the findings rather than assumptions or unnecessary purchases.
Reverse Osmosis
Our reverse osmosis service is intended for homeowners who want cleaner, better-tasting water where they drink and prepare food. Using a specialized membrane, the system reduces a broad range of unwanted contaminants and provides focused treatment at the kitchen sink. We can help determine when this option makes sense as part of a larger household water solution, without unnecessary upselling.
Water Softeners
Our water softeners are intended to reduce the calcium and magnesium minerals that contribute to hard-water buildup and household frustration. Addressing those minerals can help water feel better during showers, improve soap lather, simplify cleaning, and keep fixtures cleaner longer. We also help reduce mineral-related wear on appliances, plumbing, and water heaters through an appropriately selected softening system.
Whole House Water Filtration
We provide whole-house water filtration as a comprehensive approach to improving water quality for everyday household use. Water quality can affect drinking, cooking, showers, laundry, dishes, appliances, and plumbing. Our service combines a free water test, a customized recommendation, professional installation, and support for maintenance and filter changes.
UV Water Purification
We offer UV water purification for homeowners who want greater confidence in their water quality and safety. Unlike treatments centered on taste, odor, or mineral content, ultraviolet purification is directed toward microorganisms. The process uses UV light to disrupt these biological contaminants and provides an additional layer of defense. It may be especially valuable where bacteria are a concern or where water conditions change.
People
Frank Helms
Owner
At Frank Water Systems, we believe better water can make a real difference in the way you live at home. Water affects more than what comes out of the tap. It affects taste, comfort, daily routines, and the overall feel of your home. That is why we built this company around a simple idea: give people honest answers, quality work, and water solutions that genuinely improve everyday life.
Reviews (1)
James & Lisa T.
Jun 21, 2026
Report
Honest, professional, and knowledgeable. Frank explained everything clearly and didn't try to upsell us on things we didn't need. Highly recommend!