Business Details
22 Years
experience
Emergency
services
Trusted Managed IT Services Nationwide
Ntiva has been a proactive IT partner since 2004, dedicated to helping businesses stay ahead of the technology curve. Our mission focuses on securing client success through managed IT services, advanced cybersecurity, and strategic technology guidance. With a nationwide presence and a team of over 700 experts, we deliver localized service backed by deep technical expertise. Our approach combines 24/7 support, proactive infrastructure management, and a commitment to aligning technology with business objectives.We serve diverse industries including government, healthcare, education, and finance, emphasizing responsiveness, ownership, and excellence in every engagement. Our core values of care, ownership, responsiveness, and excellence drive our long-term relationships with clients and communities.
Services
Managed IT Services
Co-Managed IT Support
Managed Cybersecurity
IT Consulting
Digital Transformation
Cloud Solutions
Remote IT Support
On-Site IT Services
Server Management
Help Desk Support
Details
- Year established: 2004
Highlights and features
- We offer 24/7 access to 700+ IT experts with 15+ years average experience
- Our team maintains 97% client satisfaction and 72% first-touch resolution rates
- We implement patented cybersecurity protocols with 24/7 threat monitoring
- Our dedicated onboarding specialists ensure seamless integration within 30 days
- We combine AI expertise with industry-specific knowledge for strategic solutions
What people say
24/7 availability
Expert technicians
Quick response times
Strategic guidance
Proactive solutions
Services
Managed IT Services
Our comprehensive IT management solutions proactively monitor and maintain your technology infrastructure 24/7. With over 400 expert technicians, we ensure system reliability, implement preventive maintenance, and provide immediate issue resolution. This service helps businesses focus on core operations while we handle technical complexities through continuous support and strategic upgrades.
Managed Cybersecurity
24/7 cybersecurity monitoring protects against evolving threats through real-time threat detection and rapid incident response. Our certified specialists implement advanced protocols, compliance frameworks, and employee training programs. This comprehensive approach reduces breach risks while ensuring regulatory compliance across industries like finance, healthcare, and government contracting.
Remote IT Support
Access expert technicians remotely for immediate problem resolution across endpoints, networks, and cloud systems. Our US-based team provides password resets, software deployment, and system troubleshooting without on-site visits. This cost-effective solution maintains 97% client satisfaction through rapid response times and 72% first-contact resolution rates.
On-Site IT Services
Certified technicians provide hands-on hardware maintenance, network installations, and security upgrades at your location. This service complements remote support for complex issues requiring physical intervention while maintaining consistent service standards. Scheduled and emergency visits ensure minimal downtime for critical infrastructure.
Digital Transformation
Strategic technology upgrades optimize business operations through cloud migration, AI integration, and process automation. Our consultants develop customized roadmaps aligning digital capabilities with organizational goals. Implementation support ensures smooth transitions while maximizing ROI on new technology investments across enterprise environments.
People
Steven Freidkin
Chief Executive Officer
Steven leads Ntiva's strategic vision with 25+ years of IT industry experience. He drives growth initiatives while maintaining focus on client success and employee development through his executive leadership.
Jim Wilson
President
Jim oversees daily operations and service delivery excellence. With extensive managed services expertise, he ensures alignment between technical capabilities and client business objectives across all service lines.
Kelly Wolkomir
Chief People Officer
Kelly leads talent development initiatives, fostering a culture of continuous learning and growth mindset across Ntiva's 700+ person team. She implements programs that maintain high technical certification rates and client service standards.
Mark Gilbreth
Chief Financial Officer
Mark manages financial strategy and operational efficiency. He ensures sustainable growth while maintaining competitive pricing models that deliver value to both clients and stakeholders through transparent financial practices.
Steve Banke
Chief Technology Officer
Steve directs technology innovation and solution development. He leads the integration of emerging technologies like AI and cloud solutions while maintaining rigorous technical standards across all service offerings.
Questions
What IT services does Ntiva offer?
We provide managed IT services, cybersecurity solutions, cloud computing, digital transformation, remote support, on-site services, and strategic technology consulting tailored to business needs.
How does Ntiva handle cybersecurity threats?
Our dedicated security team offers 24/7 monitoring, threat detection, and rapid incident response with advanced防护 protocols and compliance frameworks for regulated industries.
Can Ntiva support businesses nationwide?
Yes, we deliver both remote and on-site IT services across the United States with strategically located service centers and a nationwide technician network.
What response times can I expect?
Our average answer time is 120 seconds with 72% of issues resolved on first contact through our large team of specialized IT professionals.
How does Ntiva ensure service quality?
We maintain 97% client satisfaction through rigorous technician certification, continuous process improvement, and regular performance metrics reporting to clients.
