Exceptional Service. Expert Knowledge. Professional Results.
Our Story
At Pinnacle Property Services, we believe that our relationships with our clients are the foundation of our success. Founded in 2010, our company has been dedicated to providing exceptional management services to small, medium, and large communities in Marin and San Francisco. Our team of experienced professionals is committed to delivering superior service through proactive management and responsiveness.
Our Experts
Our focus is on our staff's continuing education and giving each client the benefit of our vast years of combined experience covering all areas of Association management. Our team is comprised of certified managers, experts in their field, with a deep understanding of local regulations and industry standards. We have built an extensive network of local vendors with the required expertise and a proven record of performance, earning our confidence and the ability to bid competitively.
Our Services
At Pinnacle Property Services, we offer a range of services designed to meet the unique needs of our clients. Our services include:
- HOA Accounting: Our experienced accountants are dedicated to providing accurate and timely financial reporting to our clients. We understand the importance of transparency and flexibility in HOA accounting, and we are committed to delivering exceptional service in this area.
- Industry Expertise: We have a deep understanding of local regulations and industry standards, which enables us to provide expert advice and guidance to our clients. Our team is comprised of experts in their field, with a proven track record of success.
- Partner: Our partnership with local vendors and contractors enables us to deliver exceptional services to our clients. We have built a network of trusted partners who share our commitment to providing excellent service and delivering high-quality results.
Client Testimonials
Our clients are the foundation of our business, and we are proud to have worked with numerous HOA boards and management companies over the years. Here are a few testimonials from our satisfied clients:
"Hannah and her team made everything simple when we decided to change property management companies. She walked us through every step and clearly communicated everything we needed to do. Our HOA now runs much more efficiently." - HOA Board Member
"Thank you for managing our every 15-year Lagoon major maintenance/cleaning project with such efficiency. You always got back to us quickly and patiently with quality answers to our multitude of questions. We have been dreading this process and were pleasantly surprised when, thanks to you and Waterworks, it ran smoothly and right on time." - HOA Board Member
About Our CEO
As the CEO of Pinnacle Property Services, I have had the privilege of guiding the company since its inception in 2010. With over 25 years of experience in entrepreneurship, I have had the opportunity to build a company that is dedicated to providing exceptional service to our clients. I am proud to have built a team of experts who share my commitment to delivering high-quality service to our clients.
Overall Review Summary
Professionalism and Responsiveness
The majority of reviewers have expressed dissatisfaction with Hannah Robertson's professionalism and responsiveness. Many have mentioned that she is rude, unresponsive, and lacks professionalism. Some reviewers have even stated that she hung up on them or failed to follow up on their requests.
Incompetence and Mistakes
Several reviewers have mentioned that Hannah Robertson is incompetent and makes mistakes, but refuses to take responsibility for them. She allegedly blames others and fails to admit her mistakes.
Poor Communication and Unreliability
Many reviewers have mentioned that Hannah Robertson is unreliable and has poor communication skills. She allegedly provides erroneous information, is non-responsive, and fails to provide updates on projects.
Treatment of Homeowners and Vendors
Several reviewers have mentioned that Hannah Robertson treats homeowners and vendors with disrespect and unprofessional behavior. She allegedly misrepresents facts, is adversarial, and has even been described as being on a "power trip".
One Positive Review
On the other hand, one reviewer has mentioned that Hannah Robertson is knowledgeable about HOA rules, pays attention to detail, and has a great network of contractors. She allegedly addresses issues in a timely manner and is available by phone.
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