Business Details
27 Years
experience
Emergency
services
Your Trusted Partner for Managed IT Services & Cybersecurity Solutions
TechSolutions has been delivering reliable IT solutions for over 20 years, serving small to mid-sized businesses across Delaware and surrounding regions. With a team of professionals boasting 150+ combined years of experience, we specialize in managed IT services, cybersecurity, and technology consulting. Our commitment to excellence is reflected in a 98% client retention rate and partnerships with over 30 leading technology vendors. We utilize documented best practices and continuous technician training to ensure proactive problem prevention and rapid resolution.Our clients benefit from enterprise-grade solutions tailored to their specific needs, including customized cybersecurity strategies, 24/7 network monitoring, and comprehensive business continuity planning. TechSolutions operates under a seven-point pledge to be the easiest-to-work-with IT provider, emphasizing clear communication, cost transparency, and measurable business value. Our proven track record with industries ranging from legal to healthcare demonstrates our ability to transform IT challenges into strategic advantages.
Services
Managed IT Services
Cybersecurity Solutions
Backup & Recovery
Co-Managed IT
IT Consulting
Cloud Services
Network Support
Hardware Procurement
Business Continuity
Help Desk Services
Details
- Year established: 1999
Highlights and features
- We offer 20+ years of specialized IT expertise with 98% client retention
- Our team maintains certifications from Microsoft, VMware, and industry leaders
- We implement proactive 24/7 network monitoring and rapid response protocols
- Our seven-point service pledge guarantees clear communication and cost transparency
- We partner with 30+ technology vendors for comprehensive solution integration
What people say
Immediate help
Timely resolution
Expeditious manner
Proactive support
Technical expertise
Services
Managed IT Services
TechSolutions provides comprehensive network oversight through proactive monitoring and maintenance. Our PointCare Complete solution prevents issues before they impact operations using advanced tools and documented best practices. Clients benefit from predictable costs, enhanced security, and guaranteed response times for both remote and on-site support.
Cybersecurity Solutions
PointProtect offers enterprise-grade security tailored for SMBs through multi-layered defenses. This includes breach detection, web filtering, dark web monitoring, and employee training programs. Our approach combines technology implementation with policy development to create comprehensive protection against evolving cyber threats while ensuring regulatory compliance.
Backup and Recovery
Our backup solutions combine automated daily backups with geo-redundant storage for maximum data protection. 24/7 monitoring ensures integrity while rapid recovery tools minimize downtime during incidents. Customized disaster recovery plans include regular testing to guarantee business continuity during unexpected disruptions.
Co-Managed IT Services
This service extends internal IT capabilities through expert augmentation. Certified professionals provide specialized knowledge and project support without full-time hiring costs. Benefits include access to advanced expertise, improved resource allocation, and scalable support tailored to specific organizational needs.
IT Consulting
Our consultants deliver strategic guidance on technology investments and infrastructure optimization. Services include network design, hardware/software procurement, cloud migration, and cybersecurity planning. We help businesses align IT decisions with long-term operational goals while ensuring cost-effective implementation.
People
Rick Monnig
President and Co-Founder
With nearly two decades of client experience, Rick leads TechSolutions' strategic direction while mentoring technicians and managing technology partnerships. He holds multiple Microsoft and Novell certifications and applies his University of Delaware business education to client operations.
Rich Kenney
Vice-President and Co-founder
As co-founder, Rich focuses on business development and client IT strategy. His background includes technical instruction and network administration. Certified by major technology vendors, he specializes in translating complex IT concepts into practical business solutions for non-technical decision-makers.
Questions
What IT services do you specialize in?
We provide managed IT services, cybersecurity solutions, backup/recovery, co-managed IT, and technology consulting for small to mid-sized businesses across multiple industries.
How do you handle emergency IT issues?
Our 24/7 monitoring system detects problems immediately, and our rapid response team resolves 95% of issues on the first attempt through remote or on-site support.
Do you work with businesses outside Delaware?
While based in Wilmington, we serve clients throughout Delaware Valley including Cecil County, Philadelphia, and select Maryland/Pennsylvania locations.
How do you ensure data security?
We implement multi-layered security including breach detection, web filtering, dark web monitoring, and employee training programs tailored to your specific risk profile.
What makes your IT support different?
Our seven-point service pledge guarantees proactive maintenance, clear communication, cost transparency, and enterprise-grade solutions specifically designed for SMBs.
