Redefined Transportation, Inc. is a family-operated drayage provider with a passion for delivering exceptional service and customer satisfaction. Established in 2015, our company has built a strong reputation for providing reliable, eco-friendly, and efficient transportation solutions to our customers. With over 25 years of combined experience in the industry, our management team, led by Randy Gordon and Erick Gordon, is committed to upholding the highest standards of quality, safety, and customer service.
Our Services
Our services are designed to meet the diverse needs of our customers, focusing on providing customized transportation solutions that meet their unique requirements. Our extensive range of services includes:
- Import/Export Drayage Services: We specialize in providing door-to-door transportation services for import and export cargo from the ports of Los Angeles and Long Beach.
- Heavy Duty Containerized Load Management: Our expertise in managing heavy 20-foot containerized loads on triaxle chassis ensures safe and efficient transportation of your valuable cargo.
- Per Diem Management: We strictly adhere to container return policies, ensuring that our customers minimal detention charges by returning notified empty containers within 48 working hours.
- Port to Rail Services: Our rail service provides seamless transportation from any terminal in the ports of LA and Long Beach to a nearby rail yard for inland transportation, reducing transit times and costs.
Innovation and Technology
At Redefined Transportation, we're committed to leveraging technology to improve our services and enhance customer experience. We utilize a state-of-the-art Terminal Management System, which includes EDI capabilities, digital signature capture, instant digital document access, geofencing, tracking, and tracing, among other innovative features. This integration enables us to provide real-time updates and unparalleled transparency for our customers.
Our Commitment to Safety and Customer Satisfaction
Our unwavering commitment to safety is reflected in our exceptional safety record, multiple praise from insurance providers, and dedication to quality service. We understand that our customers' success is our success, and we strive to build long-term relationships based on trust, reliability, and customer satisfaction. With our highly trained professionals, equipped to handle even the most complex logistics challenges, we're confident in our ability to deliver exceptional results and exceed our customers' expectations.
Get in Touch
If you're looking for a reliable, eco-friendly, and efficient transportation partner, look no further. Contact us today to learn more about our services and how we can help you achieve your logistics goals.
Exceptional Service and Friendly Staff
The reviewer, Susie Ochoa, had a remarkable experience with this company, awarding them 5 stars. She was impressed by the company's commitment to putting patients' needs first, prioritizing their health and service above everything. Specifically, she mentioned that the owner is a man of his word, kind, and honest, which is essential in a business that caters to elderly, disabled, and sick individuals.
Personal Experience
Susie shared her personal experience, mentioning that she needed to have a procedure done and was relieved when the company accommodated her need to be on time. This shows that the company is proactive in meeting patients' needs and ensures that they are treated efficiently.
Recommendation
In conclusion, Susie expressed her intention to recommend this company to others and use their services for all her needs. Her positive experience and appreciation for the company's exceptional service demonstrate a high level of satisfaction.
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