Real Risks. Real Solutions.
Capital Insurance Services is a leading insurance agency based in Lansing, Michigan, dedicated to providing top-notch insurance solutions to individuals and businesses of all sizes. With a team of experienced agents, we offer a wide range of insurance products and services tailored to meet the unique needs of our clients.
Our Story
At Capital Insurance Services, we understand that every individual and business is unique, with distinct needs and circumstances. That's why we take the time to get to know our clients, understand their goals and objectives, and provide personalized insurance solutions to help them achieve their goals. Our team of experienced agents is committed to delivering exceptional customer service, industry expertise, and innovative solutions to ensure our clients receive the best possible coverage at an affordable price.
Our Services
We offer a comprehensive range of insurance products and services, including:
- Personal Lines: Homeowners, Auto, Motorcycle, Boat, Flood, Renters, and Umbrella Insurance
- Commercial Lines: Business Owners, Cyber Liability, Employment Practices Liability, General Liability, Business Property, Directors & Officers, Workers' Compensation, Commercial Umbrella, and Commercial Auto
- Bond Lines: Fidelity Bonds, Escrow Bond, Mortgage Bond, Title Bond, Notary Bonds, Appraisal Bond, Liquor Bond, Vehicle Bond, Performance & Payment Bond, Collection Agency Bond, and Court Bond
- Group Lines: Life/Health & Disability Products and Health Insurance
Our Mission
At Capital Insurance Services, our mission is to provide innovative insurance solutions, exceptional customer service, and unparalleled industry expertise to our clients. We strive to build long-term relationships with our clients, providing them with personalized guidance, education, and support to help them make informed decisions about their insurance needs.
Our Values
- Excellence: We strive for excellence in everything we do, from providing exceptional customer service to delivering innovative insurance solutions.
- Integrity: We operate with the highest level of integrity, always putting our clients' interests first.
- Innovation: We strive to stay ahead of the curve, continuously innovating and improving our products and services to meet the evolving needs of our clients.
- Community: We are committed to giving back to our community, supporting local charities and organizations that make a positive impact on our community.
Exceptional Customer Service
The reviewer, Sara Lynne Thelen, shares their outstanding experience with Capital Insurance Services, highlighting the exceptional customer service they received during their three-year tenure.
Key Strengths
The representatives, specifically Pat N. and Karen P., demonstrated remarkable patience and conscientiousness in assisting the reviewer with policy renewals and documentation, despite their occasional forgetfulness.
Reliability and Satisfaction
The insurance companies referred by Capital Insurance Services were consistently reliable, and the reviewer was always satisfied with the quotes provided. This led to a high level of trust and satisfaction with the services offered.
Recommendation
Sara Lynne Thelen highly recommends Capital Insurance Services to others, citing their reliability, promptness, and ability to find satisfactory quotes.
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