Business Details
23 Years
experience
Emergency
services
Open 24/7
always available
Your Trusted IT Partner in Houston
Founded in 2003, Impress Computers delivers fast, reliable, and expert IT support to businesses across the Greater Houston area. As a full-service Managed IT Services Provider (MSP), we specialize in reducing downtime, enhancing cybersecurity, and ensuring compliance for industries such as manufacturing, construction, finance, legal, and healthcare. Our team of certified professionals provides 24/7 proactive monitoring, rapid response guarantees, and strategic IT planning tailored to the unique needs of small to mid-sized businesses.With a focus on local, personalized service and enterprise-level solutions, we prioritize transparency, client education, and long-term partnerships. Our clients benefit from cutting-edge technology, including secure AI platforms like Hatz AI, GDPR compliance consulting, and advanced cybersecurity frameworks. Recognized for our 15-minute response guarantee and 99.9% uptime track record, we are committed to delivering peace of mind through reliable, scalable IT solutions that align with evolving business goals.
Services
Managed IT Services
Network Security
Cyber Security
Compliance
Hatz AI
Data Backup
Cloud Migration
24/7 Support
Details
- Year established: 2003
Highlights and features
- We offer a 15-minute response guarantee for urgent IT issues.
- Our team holds 99.9% uptime track record for system reliability.
- We specialize in industry-specific IT needs for Houston's key sectors.
- We provide 24/7 proactive monitoring and remote support.
- Our cybersecurity solutions include GDPR compliance and threat detection.
What people say
Fast, friendly help
24/7 support
Proactive monitoring
Expertise in compliance
Personalized service
Services
Managed IT Services
Our Managed IT Services provide continuous monitoring, maintenance, and strategic planning to ensure seamless business operations. Tailored for Houston's manufacturing, construction, and finance sectors, we offer 24/7 remote support, rapid incident resolution, and scalable infrastructure solutions. Clients benefit from predictable costs, reduced downtime, and proactive system updates aligned with long-term growth objectives.
Cyber Security
Comprehensive cybersecurity solutions defend against ransomware, malware, and data breaches. We implement firewalls, zero-trust security, and 24/7 threat monitoring using platforms like RocketCyber and Datto EDR. Our services include compliance audits for HIPAA, GLBA, and GDPR, ensuring data protection and regulatory adherence for law firms, CPAs, and healthcare providers.
Compliance Consulting
GDPR compliance consulting and industry-specific regulatory guidance ensure data security and audit readiness. We assess organizational policies, identify gaps, and implement corrective actions for financial institutions, legal firms, and healthcare providers. Our approach combines technical safeguards with staff training to maintain compliance with evolving standards.
Hatz AI
Hatz AI offers a private, secure platform integrating ChatGPT, Claude, and Grok for business-critical tasks. Designed for confidentiality, it enables document analysis, workflow automation, and strategic planning without exposing sensitive data. Features include user access controls, encrypted processing, and compliance with data privacy regulations for law firms and manufacturers.
Data Backup
Secure off-site backups on geo-separated servers ensure rapid data restoration during cyberattacks or system failures. We conduct regular recovery drills and provide 99.9% uptime guarantees. Services include cloud-based solutions for Houston businesses, minimizing downtime and safeguarding critical operations for manufacturing and financial sectors.
People
Roland Parker
Founder
Roland founded Impress Computers in 1993, bringing over three decades of IT expertise. He oversees strategic operations and ensures client satisfaction through rapid response and personalized service.
Mandy Parker
Co-Owner and CEO
Mandy co-leads Impress Computers with a focus on client relationships and business growth. Her leadership ensures alignment between technology solutions and client needs across Houston industries.
Kurt McClean
MSP Technician Manager
Kurt manages technical operations, ensuring efficient service delivery. With over a decade at Impress, he specializes in network security and proactive IT management for manufacturing clients.
Joshua Dolotina
MSP Technician
Joshua provides hands-on IT support, resolving software and hardware issues swiftly. His expertise in system updates and cybersecurity has earned consistent praise from long-term clients.
Johnathan Paredes
Cloud Division Manager
Johnathan leads cloud migration projects, optimizing infrastructure for scalability. He specializes in Azure and Microsoft 365 solutions, ensuring secure and efficient transitions for financial institutions.
Questions
What IT services do you offer for manufacturing businesses?
We provide OT system support, ERP integration, and network optimization tailored to Houston's manufacturing sector, ensuring minimal downtime and secure operations.
How quickly do you respond to IT emergencies?
Our 15-minute response guarantee ensures rapid resolution for urgent issues, with 24/7 remote or onsite support available within minutes.
Do you handle GDPR compliance for financial institutions?
Yes, we offer GDPR compliance consulting, including policy assessments, data protection strategies, and audit preparation for banks and CPA firms.
What cybersecurity solutions protect against ransomware?
We deploy RocketCyber monitoring, Datto EDR, and ThreatLocker zero-trust security to prevent, detect, and neutralize ransomware threats in real time.
Can you support law firms with secure document management?
Yes, we implement encrypted document systems, eDiscovery platforms, and HIPAA-compliant solutions to safeguard sensitive legal data.
Do you offer AI tools for business productivity?
Hatz AI, our secure platform, integrates ChatGPT, Claude, and Grok for tasks like document analysis, workflow automation, and strategic planning without compromising data privacy.
